Member Service Support

This form allows members to:
Activate Excavator PosR Webhook Subscriptions
Add OCA accounts to DPP
Request updates to contact information
Request updates to ticket delivery subscriptions
Submit AOI files for upload
Request information on becoming a member
Contact the Member Services Department for invoice inquiries, questions, and troubleshooting
To create a new user account, please complete the following steps:
 
Create an account for OneCallAccess. This must be done first.
 
Once this is has been done, complete this Member Service Support form for "Add My OCA Account to DamagePreventionPortal". Applicants will need to include which account type is needed. A chart is below for reference.
 
To receive a "+" account, users must complete the required OneCallAccess training provided by our Web Ticket Department.
 
Upon receipt of this request, the Member Services Department will set up the account and follow-up via email.

Completion of SkillBuilder training is required for the following account types: Member Admin/+, Member Full/+, and AuthorityViewer.
Is your organization a facility owner/operator member or associate member of MISS DIG 811? * 🛈
Excavator PosR Webhook Subscription Options *
Webhook Information
Days of the Week Applied to the Subscription
If new subscription is left blank, it will be applied for all days. If subscription change is left blank, we will assume there is no change to the days applied.
Affected Ticket Types for the Subscription
If the new subscription is left blank, all will be assumed. If the subscription change is left blank, we will assume there is no change in ticket types. If this is an IVR subscription it will apply to emergency ticketes. 
 +
Would you like to update an additional subscription?
 *
Days of the Week Applied to the Subscription
If new subscription is left blank, it will be applied for all days. If subscription change is left blank, we will assume there is no change to the days applied.
Affected Ticket Types for the Subscription
If new subscription is left blank, all will be assumed. If subscription change left blank, we will assume there is no change in ticket types. If this is an IVR subscription it will apply to emergency ticketes. 
 +
Requirements for File Upload
 
- Files must be submitted as zip files.
- The zip file submission size should not exceed 155 MB.
- If using GIS data, the zip file should include .DBF, .SHP, and .SHX file extensions ONLY.
- Datum used must be NAD83 or WGS84.
- Please remove metadata from files prior to upload.
- Submissions should be limited to one station per upload.
- Submissions should be limitied to a single layer per file. 

Is this file an addition to or replacement of the existing AOI? * 🛈
Do any of your impending database changes represent abandoned facilities? *
Important
Once the file upload is complete, an email from the Member Services Department will be sent to the address provided. Please be ready to log into DamagePreventionPortal to view, approve, and publish your new AOI. It is critical to publish the placement as soon as possible to ensure that your utilities are covered within the MISS DIG 811 System.
 
The Member Services Department is here to help! Please contact us at (800) 482-7161 or membersupport@missdig811.org with any questions or concerns.