Member Service Support

This form allows members to:

Activate Excavator PosR Webhook Subscriptions in OCA Account(s)

Add OCA accounts to DPP

Request information on becoming a member

Request data related to your membership

Request update(s) to contact information

Request update(s) to Summary Report destination(s)

Request updates(s) to ticket delivery subscriptions

Submit AOI files for upload into AuthorityViewer

Contact the Member Services Department for invoice inquiries, questions, & troubleshooting

Request subscription to the newsletter

Select one of the following *

To create a new user account, please complete the following steps:

Create an account for OneCallAccess. This must be done first.

Once this is has been done, complete this Member Service Support form for "Add My OCA Account to DamagePreventionPortal". Applicants will need to include which account type is needed. A chart is below for reference.

To receive a "+" account, users must complete the required OneCallAccess training provided by our Web Ticket Department.

Upon receipt of this request, the Member Services Department will set up the account and follow-up via email.

Completion of SkillBuilder training is required for the following account types: Member Admin/+, Member Full/+, and AuthorityViewer.

Organization/Company Name *

Your First Name *

Your Last Name *

Your Phone Number *

Your Email Address *

Is your organization a facility owner/operator member or associate member of MISS DIG 811? * 🛈

Yes

No

Enable the following OneCallAccess (OCA) user accounts for Excavator PosR Webhook subscriptions on tickets placed. *

Excavator PosR Webhook Subscription Options * 🛈

Ticket Creation

Member Response

All Members Responded

Legal Start Date

Webhook Information

Notification Destination (URL) *

Signing Key *

Optional Headers (Key:Value) *

Which user account type is needed?
Please see chart below. *

Reminder: User accounts are for access to DamagePreventionPortal and are unrelated to ticket delivery and station code contact information.

Reminder: Contact information is not associated with ticket delivery, receipt of automated callouts of Emergency ticket information, or user accounts.

Company Details * 🛈

Email Address *

Phone Number *

Billing/Mailing Address 🛈

City

State

Zip Code

Member Contact * 🛈

Affected Station Code(s)
Please input each station code associated with this contact info. *

First Name
* 🛈

Last Name
* 🛈

Email Address * 🛈

Phone Number * 🛈

Emergency Phone Number
Please input an alternate phone number for the Member Contact when available. * 🛈

Member IT Contact * 🛈

First Name * 🛈

Last Name * 🛈

Email Address * 🛈

Reminder: The number of unique ticket delivery subscriptions under a membership may impact the number of associated transmissions for your membership. For example, if a member has all tickets for all station codes going to ten different email addresses, they will likely have a higher transmission count.

Affected Station Code(s)
Please input each station code associated with this contact info. *

Do you want to change an existing subscription or add an additional subscription? * 🛈

Which existing subscription are you changing?
Please input the subscription name as shown in DPP or provide a brief description of the subscription by ticket delivery destination, affected stations, and ticket types. * 🛈

Delivery Type * 🛈

Email for Ticket Delivery * 🛈

Phone Number for Ticket Delivery * 🛈

Webhook URL * 🛈

Secret Key for Webhook * 🛈

Affected Station Code(s)
Please input each station code associated with this update.

Time Range
During which time(s) do you want to receive tickets to this subscription? 🛈

Applied Hours for Time Range
If you selected "between the hours of," we will send tickets to this subscription during the hours listed below. If you selected "outside the hours of," we will send tickets to this subscription that are placed outside the hours listed below. Time range must be on the same day.

Days of the Week
For which days of the week do you want to receive ticket to this subscription? 🛈

Ticket Types
Which ticket types should be sent to this subscription? 🛈

Date Change is Effective * 🛈 +

Would you like to update an additional subscription?
*

Yes

No

Do you want to change an existing subscription or add an additional subscription? * 🛈

Which existing subscription are you changing?
Please input the subscription name as shown in DPP or provide a brief description of the subscription by ticket delivery destination, affected stations, and ticket types. * 🛈

Delivery Type * 🛈

Email for Ticket Delivery *

Phone Number for Ticket Delivery * 🛈

Webhook URL * 🛈

Secret Key for Webhook * 🛈

Affected Station Code(s)
Please input each station code associated with this update.

Time Range
During which time(s) do you want to receive tickets to this subscription? 🛈

Applied Hours for Time Range
If you selected "between the hours of," we will send tickets to this subscription during the hours listed below. If you selected "outside the hours of," we will send tickets to this subscription that are placed outside the hours listed below. Time range must be on the same day.

Days of the Week Applied to the Subscription
If new subscription is left blank, it will be applied for all days. If subscription change is left blank, we will assume there is no change to the days applied.

Affected Ticket Types for the Subscription
If new subscription is left blank, all will be assumed. If subscription change left blank, we will assume there is no change in ticket types. If this is an IVR subscription it will apply to emergency ticketes.

Date Change if Effective * 🛈 +

Summary Reports are the daily ticket audit received for your station(s). Audits provide ticket count only per station and are delivered via email in plain text.

At this time, ticket count is the only information provided. Ticket type information is unavailable.

Recipients can elect to receive a Summary Report even when no tickets are received in a day.

Would you like to replace the existing Summary Report email address or add an additional email address? * 🛈

Email Address(es) for Receipt of Summary Reports *

Reminder: Summary Reports do not count as transmissions.

Membership Type *

File Upload Information

We accept SHP (.shp, .shx, .dbf, and .prj), KML, KMZ, and TAB files.

- Files must be submitted as zip files.

- If submitting SHP data, the zip file should include .DBF, .SHP, .PRJ, and .SHX file extensions only.

- Datum used must be NAD83 or WGS84.

- Metadata should be removed from files prior to upload; only geometry is needed

- Each form submission should be limited to a single station code. Do not submit files for multiple station codes on a single form.

- Ensure all objects/polygons are in one single layer and that your file does not contain multiple layers.

- Merge clustered polygons, multi-object polygons, or polygons intersecting/overlapping with one another to ensure every object in the layer is an individual polygon. Some tools may call this “dissolve.” Multi-object polygons will cause significant performance upload problems.

- Ensure the final zip file is under 155MB.

Reminder: The Area of Interest (AOI) is a GIS file format that represents the location(s) of a facility owner/operator’s underground facilities through shapes (a.k.a. polygons) and is a layer contained within each station. Each station must have an active AOI, as this is what triggers both a station to appear on a ticket and the transmission (a.k.a. “delivery”) of a ticket. When shapes within the AOI intersect with the work polygon(s) drawn on tickets, a member receives that ticket.

In general, stations with a large and/or very general AOI are likely to receive more transmissions. MISS DIG 811 encourages members to create AOI files specific to each of their stations and the underground facilities they represent; keeping the AOI up-to-date and precise ensures members receive all tickets needed while simultaneously preventing over-notification.

File Upload * 🛈

Do you want the Member Services Team to add an additional buffer to the data in this file?
A buffer is required for use with line or point data. If line or point data is submitted, we recommend no less than a 100-foot buffer. If you do not require an additional buffer, please type "0". This field should not be left blank. *

Is this file an addition to or replacement of the existing live AOI layer in the station(s) listed? * 🛈

Addition

Replacement

Do any of the updates to the AOI(s) included in this file represent abandoned facilities? *

Yes

No

Important

Once the file upload is complete, an email from the Member Services Department will be sent to the address provided. Please be ready to log into DamagePreventionPortal to view, approve, and publish your new AOI. It is critical to publish the new layer as soon as possible to ensure that your undetrground facilities are covered on MISS DIG 811 System. If you do not complete these steps after we have emailed you, the new layer will remian inactive.

The Member Services Department is here to help! Please contact us at

(800) 482-7161 or membersupport@missdig811.org with any questions or concerns.

Comments or Questions