Member Service Support

This form allows members to:

Promote OCA accounts to DPP

Request updates to contact information

Request updates to ticket delivery subscriptions

Submit AOI files for upload

Request information on membership

Contact the Member Services Department for questions and troubleshooting

Select one of the following *

To create a new user account, please complete the following steps:

Create an account at OneCallAccess. This must be done first.

Once this has been completed, complete this Member Service Support form for "Promote My OCA Account to the DamagePreventionPortal". Applicants will need to include which type of user role, or "access", they require. A chart is below for reference.

Upon receipt of the promotion request, the Member Services Department will set up the account and follow-up via email.

Organization/Company Name *

Requestor's First Name *

Requestor's Last Name *

Requestor's Phone Number *

Requestor's Email Address *

Please see chart below. Which access level should be assigned to your user account? *

Company Details * 🛈

Email Address *

Phone Number *

Postal Address

Postal Address Line 2

City

State

Zip Code

Member Contact * 🛈

Affected Station Code(s)
Please remember that the Pelican system does not use locator codes. You will need to input each affected station code. *

First Name *

Last Name *

Email Address *

Phone Number *

Emergency Phone Number 🛈

IT Contact * 🛈

Affected Station Code(s)
Please remember that the Pelican system does not use locator codes. You will need to input each affected station code. *

First Name *

Last Name *

Email Address *

Is this a change to an existing subscription or an additional subscription? *

Which subscription are you changing?
You can reference it by the subscription name shown in DPP or via description of current delivery location, affected stations, and ticket types. *

Delivery Type *

Email or Phone Number for Delivery *

WebHook HTTPS URL *

Secret Key for WebHook *

Time Range
For new subscriptions, lack of a response will default to 24 hours. For changes left blank, we will assume no change in hours for the subscription.

Applied Hours for Time Frame
If you selected between the hours of above, we will send tickets through this subscription for the hours listed below. If you selected outside the hours of above, you will receive tickets through this subscription that occur outside the time frame you list below. Time frame must be on the same day.

Affected Station Code(s)
Please remember that the Pelican system does not use locator codes. You will need to input the facility station codes.

Days of the Week Applied to the Subscription
If new subscription is left blank, it will be applied for all days. If subscription change is left blank, we will assume there is no change to the days applied.

Affected Ticket Types for the Subscription
If the new subscription is left blank, all will be assumed. If the subscription change is left blank, we will assume there is no change in ticket types. If this is an IVR subscription it will apply to emergency ticketes.

Date Change is Effective * 🛈 +

Would you like to update an additional subscription?
*

Yes

No

Which subscription are you changing?
You can reference it by the subscription name shown in DPP or via description of current delivery location, affected stations, and ticket types. *

Delivery Type *

Email or Phone Number for Delivery *

WebHook HTTPS URL *

Secret Key for WebHook *

Time Range
For new subscriptions, lack of a response will default to 24 hours. For changes left blank, we will assume no change in hours for the subscription.

Affected Station Code(s)
Please remember that the Pelican system does not use locator codes. You will need to input the facility station codes.

Days of the Week Applied to the Subscription
If new subscription is left blank, it will be applied for all days. If subscription change is left blank, we will assume there is no change to the days applied.

Affected Ticket Types for the Subscription
If new subscription is left blank, all will be assumed. If subscription change left blank, we will assume there is no change in ticket types. If this is an IVR subscription it will apply to emergency ticketes.

Date Change is Effective * 🛈 +

Affected Station Code(s)
Please remember that the Pelican system does not use locator codes. You will need to input the facility station codes. *

Membership Type *

Requirements for File Upload

- Zipped file format [shape files only]

- Zipped file must include the file extensions of DBF, PRJ, SHP, and SHX

- Datum used must be NAD83 or WGS84

One file upload per submission.

File Upload *

What, if any, additional buffer is needed on your shape and line files?
If a line file is submitted, we default the buffer to 30 feet.

Is this file an addition to or replacement of the existing AOI? * 🛈

Addition

Replacement

Do any of your impending database changes represent abandoned facilities? *

Yes

No

Important

Once the SHP file upload is complete, an email from the Member Services Department will be sent to the address provided. Please be ready to log into the DamagePreventionPortal to view, approve, and publish your new AOI. It is critical to publish the placement as soon as possible to ensure that your utilities are covered within the MISS DIG 811 System.

Feel free to contact the Member Services Department at (800) 482-7161 or membersupport@missdig811.org with any questions or concerns.

Comments or Questions