We use natural products that are safe for both aquatic and domestic animals. To ensure the safety of your water feature, the life living in and around it, and the environment, we will use only our products. Please do not ask us to use products that you already have as it is against our policy. We will bring the necessary products to use during your pond cleaning.
Water Features With Fish
Any time fish are removed from a pond, there is an inherent risk to them. We will do everything in our power to minimize stress to your fish, including but not limited to aeration of the holding tank, sanitizing the holding tank and our equipment, netting the holding tank, and minimizing water temperature differences during reacclimation of the fish. We will treat your pond with enough dechlorinator for its entire volume.
Because fish may become stressed and the fact that we will not be refilling the pond to its maximum volume, we are not responsible for loss of fish during or after the cleaning. We will take every precaution possible and care for your pond as if it were our own. Fish loss does not occur very often, but it can happen.
During the cleaning, we will completely drain your water feature in order to remove most of the sludge accumulation at the bottom. We will drain the water into your yard or garden bed. We cannot legally drain water into storm drains or a neighboring property.
We use a high-pressure nozzle on a garden hose. We use our own garden hose, but we will need access to your hose spigot. We never use a power washer, as this strips important biological life from your pond. The rocks in your water feature will likely continue to have a green color or coating to them after the cleaning -- this is good.
We will also need access to a working outlet for our clean-out pumps during the service.
Foaming and cloudiness directly after a cleaning is common. Your water should clear within 24 hours. Please contact us if it does not.
We will apply the inital dose and leave the remainder of the BioClear and Clean and Remove Away Plus for you to use after your cleaning. (For pondfree waterfalls we will use Algae DSolve.) We recommend you use these products weekly until the water temperature is below 50 degrees in the fall. These products will work to enhance water clarity and reduce algae and muck build up in the water feature.
An annual cleaning is not a substitue for regular, preventative maintenance.
IMPORTANT: We will not fill the water feature completely.
At the completion of your cleaning, we will only fill your water feature enough to reintroduce fish (if applicable). You are responsible for filling the feature the rest of the way and plugging in your pump. We will only fill your water feature completely if requested below (this includes pondfree waterfalls).
WE RECOMMEND SETTING A TIMER WHILE FILLING THE POND. OVERFILLING CAN LEAD TO FULLY CHLORINATED WATER AND FISH DEATH.
Ponds will be treated to remove chlorine for the volume of the pond. You will just need to complete the filling of the pond and plug in the pump. Please do not overfill the pond.