We use natural products that are safe for both aquatic and domestic animals. To ensure the safety of your water feature, the life living in and around it, and the environment, we will use only our products. Please do not ask us to use products that you already have as it is against our policy. We will bring the necessary products to use during your pond cleaning.
Water Features With Fish
Any time fish are removed from a pond, there is an inherent risk to them. We will do everything in our power to minimize stress to your fish, including but not limited to aeration of the holding tank, sanitizing the holding tank and our equipment, netting the holding tank, and minimizing water temperature differences during reacclimation of the fish. We will treat your pond with enough dechlorinator for its entire volume.
Because fish may become stressed and the fact that we will not be refilling the pond to its maximum volume, we are not responsible for loss of fish during or after the cleaning. We will take every precaution possible and care for your pond as if it were our own. Fish loss does not occur very often, but it can happen.
Foaming and cloudiness directly after a cleaning is common. Your water should clear within 24 hours. Please contact us if it does not.
We will apply the inital dose and leave the remainder of the BioClear and Clean and Remove Away Plus for you to use after your cleaning. (For pondfree waterfalls we will leave Algae DSolv.) We recommend you use these products weekly until the water temperature is below 50 degrees in the fall. These products will work to ehnance water clarity and reduce algae and muck build up.
An annual cleaning is not a substitue for regular, preventative maintenance.
IMPORTANT: We will not fill the water feature completely.
At the completion of your cleaning, we will only fill your water feature enough to reintroduce fish (if applicable). You are responsible for filling the feature the rest of the way and plugging in your pump. We will only fill your water feature completely if requested below (this includes pondfree waterfalls).
WE RECOMMEND SETTING A TIMER WHILE FILLING THE POND. OVERFILLING CAN LEAD TO FULLY CHLORINATED WATER AND FISH DEATH.
Your pond will be treated for the removal of chlorine for the complete volume of the pond. You will just need to finish the filling of the pond and plug in the pump. Please do not over fill the pond.