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Indian Springs Mfg. Customer Satisfaction Survey
Thank you for your interests in Indian Springs Mfg. To help us with our goal of continuous improvement, please provide us with feedback by filling in the information below.
Overall, how satisfied were you with our customer service?
*
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Customer Service: Please choose the best answer for each question.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Your inquiry was answered promptly
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Your received the information you requested
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Your customer service agent was helpful and courteous
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Your quote was delivered promptly
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Satisfied with quoted pricing
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Satisfied with quoted delivery
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Satisfied with the ordering process
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Order Acknowledgement received promptly and correct
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Customer service agent is available and returns calls/emails promptly
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Overall Customer service feedback
Product: Please choose the best answer for each question.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Your order was received in a timely manner
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Your order was packaged appropriately
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Shipping documentation was adequate
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Order was shipped according to packing list
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Product quality meets expectations
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Overall Product feedback
Comments or Suggestions
First Name
Last Name
Phone
Email Address
Indian Springs Mfg. Co., Inc.
Baldwinsville NY USA. (315) 635-6101, sales@indiansprings.com
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