Please understand that this request form is for cleaning or pump installation services only. We will not diagnose leaks, move any rocks, or adjust the structure of the water feature in any way during this service. If you need a leak diagnosis or repair, please do not submit this form. Email service@CoolPonds.Net and explain the service your water feature requires first.

For the health of your water feature and fish, cleanings are best performed March through mid-May and in the fall, Tuesday through Friday.

 

You do not need to be home during the cleaning as long as 1.) we have access to a working water spigot and electrical outlet; and 2.) you will be able to complete the filling of the water feature later that day or evening.

 

Within a few days of our receipt of this form we will contact you to let you know what date your service has been scheduled.

 

IMPORTANT: Due to unpredictable springtime weather conditions and labor uncertainties, our schedule is fluid.  There is a slight chance your original scheduled date will need to be rescheduled up to and on the day the service is to take place. For this reason, we highly recommend you DO NOT schedule a day off work. We do our very best not to reschedule, but unfortunately, we cannot guarantee any service date.

All services are provided at the price of $150 per man hour labor plus the price of materials. 
For example: Two techs working from 1:00pm to 3:00pm would be $600 (2 hours x 2 techs x $150)

 

Time begins when we leave the previous location. We schedule our services by geographical location to minimize paid travel time.

 

There are minimum labor charges for services. They are as follows:

 

Water Feature Cleaning Minimum $300

Filter Cleaning Minimum $300

Pump Install Minimum $150

 

When submitting this form, we will charge the minimum as shown above for the service you selected as your deposit. For example if you choose Water Feature Cleaning as your service, your deposit will be $300. Your deposit will be credited to your final invoice when your service is complete.

 

We provide cleaning services within a 50 mile radius of our business location at 901 E Hanna Ave, Indianapolis. Water features between 25 and 50 miles from our location will incur an additional distance fee of $75. We do not service water features that are farther than 50 miles from our location unless we installed the water feature and you are the original owner. For water features we installed that are farther than 50 miles from our location, in addtion to the $75 distance fee there is a per mile charge of $1.25 per mile for each mile over 50. (one way)

 

0-25 Miles -- $0 distance fee

26-50 Miles -- $75 distance fee

50 Miles or more -- (for our installs to the original owner) $75 plus $1.25/mile over 50 miles

If your water feature has excessive muck, debris, or water lilies that need to be removed, there may be additional charges for refuse removal. We will alert you to this possibility if it arises.

Final payments are due within 10 days of receipt of your invoice. Any balance past due will incur a $25 late payment fee and finance charge of 1.5% per month.

We use natural products that are safe for both aquatic and domestic animals. To ensure the safety of your water feature, the life living in and around it, and the environment, we will use only our products. Please do not ask us to use products that you already have as it is against our policy. We will bring the necessary products to use during your pond cleaning.

 

Any time fish are removed from a pond, there is an inherent risk to them.  We will do everything in our power to minimize stress to your fish, including but not limited to aeration of the holding tank, sanitizing the holding tank and our equipment, netting the holding tank, and minimizing water temperature differences during reacclimation of the fish. We will treat your pond with enough dechlorinator for its entire volume.

 

Because fish may become stressed and the fact that we will not be refilling the pond to its maximum volume, we are not responsible for loss of fish during or after the cleaning. We will take every precaution possible and care for your pond as if it were our own. Fish loss does not occur very often, but it can happen.

 

Foaming and cloudiness directly after a cleaning is common. Your water should clear within 24 hours. Please contact us if it does not.

 

We will apply the inital dose and leave the remainder of the BioClear and Clean and Remove Away Plus for you to use after your cleaning. (For pondfree waterfalls we will leave Algae DSolv.) We recommend you use these products weekly until the water temperature is below 50 degrees in the fall. These products will work to ehnance water clarity and reduce algae and muck build up.

 

 

At the completion of your cleaning, we will only fill your water feature enough to reintroduce fish (if applicable). You are responsible for filling the feature the rest of the way and plugging in your pump. We will only fill your water feature completely if requested below (this includes pondfree waterfalls).

 

WE RECOMMEND SETTING A TIMER WHILE FILLING THE POND. OVERFILLING CAN LEAD TO FULLY CHLORINATED WATER AND FISH DEATH.

 

Your pond will be treated for the removal of chlorine for the complete volume of the pond. You will just need to finish the filling of the pond and plug in the pump. Please do not over fill the pond.

Cool Ponds does not provide any electrical service or repairs. We cannot control pond condtions prior to our arrival. Any loss of aquatic life or damage to equipment or other unforseen issues are not the responsibility of Cool Ponds. Because we care about your water feature and hope to maintain your business for a long time, we will take every precaution to protect your water feature, the life living in your water feature, and your yard in general. 

 

Within one to three business days of submission of this form, we will charge your credit card listed below a deposit equal to the minimum labor charge of the service you requested.

 

 

Your credit card listed on this form will be charged any remaining amount due on your invoice (after your deposit is credited) 5 days after your invoice is emailed to you unless we receive a different form of payment. The date due/date your credit card will be charged will be indicated on your invoice. You may also pay online directly from your invoice using a credit card or bank transfer (ACH).

 

I authorize the services I have chosen above to be completed by Cool Ponds. I have read and understand all the information listed above and agree to the terms as described. The credit card I have entered on this form will be charged a deposit equal to the minimum labor charge for the service I have selected when I submit this form.

 

The balance of my final invoice will be charged to the card I have listed on this form 5 days after I receive my invoice unless other payment arrangements are made. The service invoice will be emailed to me 1-3 days after my service date. If I do not receive an invoice 3 days after my service, I will contact Cool Ponds at service@CoolPonds.Net

 

This agreement will be valid for all future maintenance services unless there are changes to pricing and/or stiuplations. I also agree that this electronic agreement is the same as hand written signatures for the purposes of validity.