Cool Ponds will always use the utmost care when providing any type of maintenance or service to your water feature. During your pond service, we will only provide the work which is indicated above. Any prior conditions of your water feature are excluded in the service we provide.
During the cleaning of your water feature, we will likely step into your feature. Unless we installed the feature, we have no control over what type of liner was used. We will not be held liable for any punctures, tears, or other injuries to your pond liner. If you have a quality 45 mil EPDM liner and protective underlayment, the likelihood of any damage to the liner is extremely low. Any issues with the maintenance/service which we provide for you must be reported within 2 business days of the service. Otherwise, a service fee will be charged for the correction of the situation.
Cool Ponds does not provide any electrical service, repair, or maintenance. Because we cannot control pond conditions prior to our arrival, any loss of aquatic life, damage to equipment or other unforeseen issues are not the responsibility of Cool Ponds. Becasue we hope to maintain your business for the long run, we will take every precaution available to avoid these situations.
Once we receive your request and deposit, we will contact you about scheduling your service. All services are scheduled on a first come, first served basis.
There is a minimum charge of $200 plus materials and supplies for all services.
A $200 non-refundable deposit is due with this contract and must be made by credit card. This deposit will be deducted from your final invoice.
You will be emailed a final invoice a few days after your cleaning. You will have 10 days from the date of the invoice to provide an alternate form of payment or we will simply use your credit card provided with your deposit for payment of the invoice on the 10th day.
Upon service completion, a final invoice will be emailed to you. Please contact us if you do not receive it.