Water Feature Service Request
The purpose of this form is to request a
Water Feature Cleaning
from Cool Ponds. You may also contact us at
Phone 317-786-3670 or Email info@CoolPonds.Net.

This form is for Spring 2021. We perform spring cleanings March through May. Please note that upon completion of this form, we will charge a deposit to hold your spot. In early January, we will notify you when you are on our spring schedule. 

Your Information

How did you hear about Cool Ponds? *

Water Feature Information

Services Being Requested

All Services Are $120 Per Man Hour Plus Materials. There is a $200 labor minimum.
Please choose your services below:
Important: You do not need to be present during the cleaning. However, we will only add enough water back into the pond to reintroduce fish and add water treatments. You must finish refilling your pond. Please list any dates in the notes section below that you know you will be out of town and unavailable to refill the pond.

Cleaning Services Include the Following:
*Completely drain the water feature.
*Remove fish and place them in a holding tank (we provide the holding tank) during the cleaning.
*Remove most of the debris in the bottom of the water feature.
*Remove most of the algae from the water feature. The inside will most likely continue to have a green coating.
*Rinse filters and biomedia.
*Clean pump.
*Trim back aquatic plant foliage if requested.
*Remove excess fish if requested and if you are present at the time of the cleaning. 
*Refill pond enough to reintroduce fish.
*Apply appropriate water treatments for the total pond volume.
*Reintroduce fish.

Pricing is as listed above. The time begins when we leave the previous location and ends when we leave your site. Water treatments will cost $50-$175 depending on the size of your pond. We will leave the remainder of the products for your use. If your water feature has excessive muck, debris, or water lilies that need to be removed, there may be additional refuge removal fees. Your tech will discuss this with you before proceeding.  We cannot give you an estimate of the cost or the total cleaning before we begin. 
Additonal distance fees: We will perform maintenance services on water features within 100 miles of our business location at 901 E Hanna Ave, Indianapolis, Indiana. We strive to plan other service calls within the additional service area to reduce or eliminate any addtional service fees. However sometimes this is not possible.
Service locations that are more than 50 miles but less than 75 miles away from our location will incur an additional $100 service fee.
Service locations that are between 75 and 100 miles from our location will incur an additonal $200 service fee. 
Water Treatments
We use natural products that are safe for both aquatic and domestic animals. To ensure the safety of your water feature, the life living in and around it, and the environment, we will use only our products that we bring to your home. Please do not ask us to use products you already have as it is against our policy.
Cleaning Tasks
During the cleaning, we will completely drain your pond in order to remove most of the sludge accumulation at the bottom. We will only refill the pond enough to add water treatments and reacclimate the fish. It will be your responsibility to fill the pond completely.
Pond Apprearance
Our goal in your pond cleaning is to remove the algae and debris that can cause maintenance problems throughout the year. Please do not expect the structure of the pond to look any different than it did before we started. We will not move or adjust any rocks or features in the pond.  It is also your responsibility to continue to use the water treatments as recommended to maintain the clean appearance of your water feature. We guarantee it will be clean at the time of service. It is your responsibility to maintain it after we leave.
General Provisions:
Cool Ponds will always use the utmost care when providing any type of maintenance or service to your water feature. During your pond service, we will only provide the work which is indicated above. Any prior conditions of your water feature are excluded in the service we provide.
During the cleaning of your water feature, we will likely step into your feature. Unless we installed the feature, we have no control over what type of liner was used. We will not be held liable for any punctures, tears, or other injuries to your pond liner. If you have a quality 45 mil EPDM liner and protective underlayment, the likelihood of any damage to the liner is extremely low. Any issues with the maintenance/service which we provide for you must be reported within 2 business days of the service. Otherwise, a service fee will be charged for the correction of the situation. 
Cool Ponds does not provide any electrical service, repair, or maintenance. Because we cannot control pond conditions prior to our arrival, any loss of aquatic life, damage to equipment or other unforeseen issues are not the responsibility of Cool Ponds. Becasue we hope to maintain your business for the long run, we will take every precaution available to avoid these situations.
Once we receive this completed request form, we will contact you about scheduling your service.  All services are scheduled on a first come, first-served basis.
There is a minimum charge of $200 plus materials and supplies for all services.
A $200 non-refundable deposit is due with this contract and must be made by credit card. This deposit will be deducted from your final invoice.
You will be emailed a final invoice a few days after your cleaning. You will have 10 days from receipt of your invoice to provide an alternate form of payment or we will simply use your credit card provided with your deposit for payment of the invoice on the 10th day.
Upon service completion, a final invoice will be emailed to you. Please contact us if you do not receive it.
I authorize the work as described on this document to be completed by Cool Ponds. I have read and understand the information listed above and agree to the terms as listed. I also understand that my credit card as listed on this form will be charged a $200 deposit when this completed request form is received by Cool Ponds and that the balance of my invoice will be charged to that card 10 days after receiving my final invoice unless other payment arrangements are made. Unless otherwise notified by Cool Ponds, this agreement will be valid for all future maintenance services as well. (In other words, you only have to fill this form out once and it will cover all future cleanings also.)
American Express
Secured by Formsite
Cool Ponds
901 E Hanna Ave, Indianapolis IN 46227