Competency Test

First Name *

Last Name *

THE FOLLOWING ARE TRUE OR FALSE STATEMENTS

1. It is permissible to work privately for a client doing things that are outside of what you typically do for them as a Comfort Keeper. *

True

False

2. I am promised the same amount of hours each week. *

True

False

3. Once you have committed to a specific assignment, you are expected to work the shift. *

True

False

4. It is appropriate to accept money or gifts of any denomination from the client. *

True

False

5. It is permissible to allow the client to drive you in their car if you believe that the client is a safe driver. *

True

False

6. A caregiver is not allowed to make cell phone calls while working with a client, but it is alright to text. *

True

False

8.To involve and engage a client you should talk to them while you are dusting and cleaning. You can also comment on pictures, collectibles or memorabilia. *

True

False

9. Helping a client get up and get dressed or going out for a meal and a movie does not impact the client's well-being. *

True

False

10. When making a client's bed, you should not ask the client how they like their bed made nor if they like the blankets tucked in or left out. *

True

False

11. Comfort Keepers will prepare hot, delicious, and nutritious meals however it is not important to allow the client to participate at the level of his or her ability. *

True

False

12. Ineffective or lack of hand washing can be a factor in the transmission of germs. *

True

False

13. Soiled linens cannot transmit infections. *

True

False

14. When using antiseptic hand cleaners, you do not have to continue rubbing your hands together until hands are dry. *

True

False

15. You can use antiseptic hand cleaners instead of washing your hands with soap and water if you haven't been exposed to blood or other potentially infectious materials. *

True

False

16. You should secure all documentation and client records in the trunk of your locked car. *

True

False

17. The client has the right to voice grievances regarding treatment or care that is ( or fails to be) provided. *

True

False

18. Clients have the right to receive written notice of their rights before agreeing to work with Comfort Keepers. *

True

False

19. It is ok to tell your neighbor that the mother of another neighbor was recently admitted to being a client of Company Keepers. *

True

False

20. If you knowingly violate HIPAA policies and procedures in your agency, you could be subject to disciplinary action, including termination *

True

False

21. A Comfort Keeper can administer over the counter, non-prescription medications. *

True

False

22. Filling med packs or daily dose containers is not considered dispensing medication and can be done by Comfort Keepers. *

True

False

23. It is alright to smoke in the client's home as long as the client smokes. *

True

False

READ CAREFULLY . CHOOSE ONE CORRECT ANSWER FOR EACH MULTIPLE-CHOICE QUESTION.

24. Gloves should be worn when: *

a. There will be skin contact between the client and the Comfort Keeper.

b. There is a risk of infection.

c. Neither of these, it should be when te Comfort Keepers thinks it is necessary.

d. Answers A and B

e. All of the above

25. The mission of Comfort Keepers includes of the following: *

a. Ensuring the dignity and respect of the client.

b. Treating the client as if they are a member of your family.

c. Doing anything the client aks us to do.

d. Answers A and B

e. All of the above.

26. It is the policy of Comfort Keepers that we don't give out personal cell phone numbers to clients. Why is it important for you not to give your number to a client? *

a. They may become too dependent on you

b. They may call you at odd hours and bother you during your personal time away from work.

c. They office is to be involved in issues surrounding client needs.

d. Answers A and B

e. All of the above

27. The following topics should never be discussed with a client: *

28. If you get hurt while working, you need to: *

a. Call the office immediately.

b. Complete an incident report.

c. With the office, decide if you need medical treatment.

d. Both A and B

e. All of the above

29. If you are on a case that requires continuous care, what should you do if the next scheduled Comfort Keepers doesn't show up? *

a. Don't leave the client until you are relieved.

b. Call the office/emergency phone to make them aware of the issue.

c. Call the family and ask for their direction.

d. Both A and B

e. All of the above

30. When you are doing laundry for a client, it is important to discuss: *

a. Different types of laundry detergent.

b. Why the clothes are so dirty.

c. A client's preference for line drying clothes or using the dryer for delicate fabrics.

d. Both A and C

e. All of the above

31. Which of the following questions should you ask the client before grocery shopping? *

a. Is there a certain brand or type of bread you like best?

b. Would you like to help me make a list and choose which store has the best bagains this week?

c. Would you like me to help you cut coupons?

d. All of the above

32. Which type of transmission can occur when you perform client care activities in which your hands come in contact with the client's skin? *

a. Direct transmission

b. Indirect transmission

33. Which type of transmission involves coming in contact with objects that an infected person has touched? *

a. Direct transmission

b. Indirect transmission

34. When should you wash your hands? *

a. Before and after glove use.

b. Before and after client body contact.

c. Before and after contact with body fluids.

d. All of the above

35. How long should it take to wash your hands? *

a. 1 to 2 seconds

b. 3 seconds

c. 5 seconds

d. At least 15 seconds

36. Which of the following is an example of protected health information (PHI) about a client? *

a. Written health information

b. An oral report

c. Identifiable health information

d. All of the above

37. Mrs. Smith notices that her windows are very dirty. She asks you to clean them. You: *

a. Tackle the entire task

b. Only clean the bottom half of the windows hoping that Mrs. Smith won't notice.

c. Explain to Mrs. Smith that you are not able to get on a ladder to clean the top of the windows but that you can clean the bottom half; confirm that this is satisfactory to her.

d. Call the office

38. A Comfort Keeper may: *

a. Remind a client to take their medications.

b. Document and report to their supervisor if the client refuses to take their medications.

c. Provide the client water or other liquid, if allowed, to help in swallowing the medications.

d. All of the above

39. Personal Care services permitted include all of the following, except: *

40. The following services may not be provided by a Comfort Keeper: *

a. Adjust the rate of oxygen

b. Change a dressing on an open wound

c. Change urinary catheter

d. All of the above

41. Which of the following services are approved Personal Care Services: *

a. Giving medications orally

b. Provide a bed bath

c. Cutting nails

d. Putting in eye drops

42. Which of the following activities describe Interactive Caregiving? *

a. Communicate

b. Involve

c. Engage

d. All of the above

43. Mrs. Jones has been sad since her husband passed away three months ago. Her daughter has Comfort Keepers providing homemaking services. Describe how you would engage Mrs. Jones using interactive caregiving. *

a. Don't do anything. Mrs. Jones will tell you what she needs done.

b. Follow the service plan/plan of care.

c. Focus on completing the tasks since she appears too unhappy to talk.

Involve and engage Mrs. Jones while you are completing your homemake services.

44. It is 7AM. You are scheduled to work a shift starting at 9AM and the person who cares for your child calls to say she is sick and can't care for your child today. You should: *

a. Take your child to work with you because you know your client won't mind

b. Call the office emergency number immediately and report your problem.

c. Call your client and tell her you have a problem and won't be able to work.

d. Don't do anything and wait for the office to call.

45. Comfort Keepers sexual harassments policy prohibits: *

a. Offensive comments, innuendos, and other sexually oriented statments.

b. Unwelcome sexual advances or requests for sexual favors.

c. Verbal or physical conduct of a sexual or otherwise offensive nature.

d. All of the above

46. Good hygiene is the best method to prevent the spread of infection. All of the following are important factors of infection control, except: *

a. Frequent hand washing

b. Avoid touching the eyes, nose and mouth

c. Wearing gloves to prepare food

d. Keeping vaccinations up to date

47. Early detection of infection is as important for the caregiver as it is for the client. All of the following are signs and symptoms of infection, except: *

48. Body mechanics consists of a set of rules to help maintain correct body posture during movement. Proper use of body mechanics allows for: *

49. When bathing a client which one of the following guidlines is not considered important? *

a. The time of day the client chooses to take his/her bath

b. Good body mechanics for the caregiver

c. Talk to the client and tell him/her what you plain to do

d. The room should be warm and free from drafts

e. Change the bath water often in order to have clean, warm water at all times

50. When feeding someone who cannot feed him/herself, it is important to remember all of the following steps, except: *

a. Usually, it is difficult for an adult to accept the idea of not being able to feed themselves, and it may cause them to feel resentful and depressed.

b. Some of the reasons a client may not be able to feed themselves include being unable to use their hands, the physician wants the client to save their strength, they may be ordered to be on complete bed rest, and/ or the client may be too weak to feed themselves

c. Serve the food on a tray, telling the client what you have prepared

d. Ask the client which food he or she wants first and if possible have the client hold finger foods or bread

e. Mealtime is not a good time for conversation since the client could choke