Definitions: Public Switched Telephone Number (PSTN); Mobile Satellite Service (MSS); Inmarsat Broadband Global Area Network (BGAN); Inmarsat FleetBroadband (FBB); Inmarsat SwiftBroadband (SB); Inmarsat Global Satellite Phone Service (GSPS); Integrated Services for Digital Network (ISDN); Short Message Service (SMS); KB refers to a kilobyte of data; MB refers to a megabyte of data; kbps refers to a data rate in kilobits per second; CDR means call detail record; ISDN services include: circuit-switched data calls at 56 kbps, 64 kbps or 3.1 kHz Audio.
Description: Customer agrees to pay for all data and calls sent or received through the Inmarsat BGAN terminal. Standard IP data is offered on a best-effort basis. Standard IP data access sessions are billed in 100 KB increments with a 100 KB minimum per “session CDR”; a session CDR is generated for every 2 MB of usage or every 12 hours of connection time, whichever comes first. Voice, ISDN, and streaming IP services are billed in 30 second increments with a 30 second minimum per call. SMS messages are limited to 160 characters, and charges apply for each addressed recipient even if an SMS message is not received. By default, ISDN and streaming IP data services are disabled unless requested by the Customer. Customer is advised that other types of calls not shown in the rate chart can be at much higher rates, and the Customer is responsible to know the rate before making the call.
Monthly Data Bundle: The Monthly Data Bundle only applies to Standard IP data. The unused part of the Monthly Data Bundle is lost and does not roll to a subsequent month. Additional Standard IP data used during the calendar month will be billed at the Out-of-Bundle Standard IP Data rate. Monthly Voice Bundle with Rollover: The Monthly Voice Bundle minutes applies only to mobile-originated voice calls made to PSTN or cellular numbers. Unused minutes from the Monthly Voice Bundle rollover to subsequent months until they are used, except that no more than the plan’s Maximum Rollover of 300 unused minutes can rollover to a subsequent month, and unused minutes that do not qualify to rollover are lost. If the Customer cancels service or makes a service plan change, the unused Monthly Voice Bundle minutes (including the rollover minutes) are lost. There will be no refund or proration for lost minutes.
Initial Term and Plan Change Requests: The Initial Term of this Service Agreement is measured from the activation date. If the service is cancelled prior to the end of the Initial Term, there is an early cancellation charge equal to the total monthly service charges remaining on the Initial Term of the Agreement. After the Initial Term is completed the Service Agreement has automatic one (1) month renewal terms for each subsequent month and the customer can cancel without penalty at any time. A plan change request is effective on the first of the subsequent month (the “effective date”) and the Initial Term of the new plan’s Service Agreement(s) will begin as of that effective date.
Cancellation Procedure: To cancel service, the CUSTOMER must provide Outfitter Satellite with an express written, signed intent to cancel. The CUSTOMER remains responsible for airtime and other usage until 3 business days after the CUSTOMER’s requested service cancellation date, and if this service cancellation date is after the 25th of a month, the CUSTOMER is liable for any service fees to be billed in the subsequent month. Upon cancellation, there is no refund or proration for unused bundled or prepaid usage or any service fees. Cancellation notices must be sent to info@OutfitterSatellite.com or faxed to 615-902-0028 or mailed to 2727 Old Elm Hill Pike, Nashville, TN 37214 USA.