SERVICE ORDER - IRIDIUM GO! EXEC PLANS

Please Select Your Plan Tier *

INITIAL TERM COMMITMENT (Must Choose One)

Please Select Your Initial Term Commitment *

MONTHLY VOICE BUNDLE (Must Choose One)

Choose Your Monthly Voice Bundle Option (Talk) *
Choose Your Monthly Voice Bundle Option (Talk Plus) *
Choose Your Monthly Voice Bundle Option (Promo) *
Other Call Rates: 
  • Voice calls received through Iridium 2-Stage Dialing or Local Access Number - $0.79 per Minute
  • Voice calls to other MSS (Mobile Satellite Service) and all other call types - $11.49 per Minute
NOTE: Customer pays taxes, USF fees, and other fees in addition to rates shown

MONTHLY DATA BUNDLE (Must Choose One)

Choose Your Monthly Data Bundle Option (Talk) *
Choose Your Monthly Data Bundle Option (Talk Plus) *
Choose Your Monthly Data Bundle Option (Promo) *

OPTIONAL SERVICES

Iridium Local Access Number
 Line #1Line #2
$8.95 per Month, per Line

USAGE MONITORING

If the Customer does not specify a Monthly Usage Threshold, Outfitter Satellite reserves the right to set one.

DESCRIPTION OF MONITORING SYSTEM: The monitoring system measures Standard IP Data usage; other types usage including voice calls and Streaming IP data are not monitored. If the monitoring system detects total Standard IP Data usage during a given month that exceeds the “Monthly Usage Threshold” then a Suspension of Service to the terminal/SIM card will automatically occur (subject to the Limitations described below).
 
SUSPENSION OF SERVICE: Suspension of service by the monitoring system stops all service types including voice, SMS, Standard IP data and Streaming IP data. No further communication services are possible until the monitoring system is reset at the request of the Customer or an Authorized User on the account by contacting Outfitter Satellite Technical Support at 615-889-8833. All monthly service fees continue to apply even for periods during which suspension of services by the monitoring system is in place.
 
MONTHLY RESET OF MONITORING SYSTEM: The monitoring system will automatically reset its counter on the first of each month except in the case where service has been suspended by the monitoring system, Once suspended, service can only be resumed by resetting the monitoring system which requires that the Customer or an Authorized User contact Outfitter Satellite Technical Support at 615-889-8833.
ALERT NOTIFICATIONS: The monitoring system will send an email(s) to the address(es) listed below at 50% usage and 80% usage.
CHANGING THE CONFIGURATION OF THE MONITORING SYSTEM: The above Monitoring System configurations can be changed by the Customer or Authorized User(s) on the account.
 
LIMITATIONS: Call detail records are normally analyzed by the monitoring system every 60 minutes, and if the monitoring system determines that the Monthly Usage Threshold has been exceeded, an automatic suspension of service to the terminal/SIM card should normally occur less than 20 minutes thereafter. To be clear, this means that even if the monitoring system is operating normally, the terminal/SIM card can pass traffic for as much as 80 minutes before a suspension of service goes into effect. The monitoring system also can be impacted by scheduled or unscheduled outages, and traffic/usage that occurs during such outages may not be accounted for correctly resulting in overrunning of the Monthly Usage Threshold. THE CUSTOMER ACKNOWLEDGES THAT THE MONITORING SYSTEM IS ONLY AN AID TO HELP CONTROL STANDARD IP DATA USAGE, BUT IT IS NOT A PREPAID USAGE SYSTEM. THE CUSTOMER ACKNOWLEDGES THAT ADDITIONAL USAGE — POTENTIALLY SIGNIFICANT ADDITIONAL USAGE — BEYOND THE MONTHLY USAGE THRESHOLD CAN OCCUR, AND THE CUSTOMER REMAINS LIABLE FOR ALL ACTUAL USAGE THAT OCCURS EVEN IF THE MONITORING SYSTEM FAILS TO PERFORM AS EXPECTED DUE TO MONITORING SYSTEM ERRORS, SCHEDULED OR UNSCHEDULED MAINTENANCE, CDR DELAYS, PARTIAL CDR FILES, USER MISUNDERSTANDINGS, CLERICAL ERRORS ON THE PART OF OUTFITTER SATELLITE OR ITS VENDORS, OR ANY OTHER REASON.

TERMS AND CONDITIONS

Overview: These plans are strictly for land-based use or recreational non-commercial maritime use. Two voice lines and voicemail are included.The Customer agrees to pay for all voice and data usage at the rates shown in this agreement. Definitions: PSTN refers to Public Switched Telephone Number. Large Messaging Event (LM event) refers to an Iridium Messaging Transport Message (IMT) from 5KB up to 100KB in size. Small Messaging event (SM event) refers to an IMT under 5KB in size. KB means kilobyte of data; MB means megabyte of data. In this agreement, 1000 bytes equals 1 KB, 1000 KB equals 1 MB. Customer further acknowledges having read, understood and agreed to the Iridium Fair Use Policy found by reference at www.OutfitterSatellite.com/adobe/Iridium-Fair-Use-Policy.pdf and to the terms and limitations of the Usage Monitoring System as described in this agreement. Apps for using IMT may be unavailable at the time of commercial launch of these plans. Streaming IP Data and Short Burst Data are not available. Iridium GO! exec terminal & new SIM card required. Payment Method: Credit approval is based on a valid U.S. credit card, substantial deposit, approved company purchase order, or a Dunn & Bradstreet credit report. By default, the Customer’s credit card will be billed automatically each month for the charges described in this agreement. If Customer does not provide the U.S. credit card for the automatic monthly billing, an additional $2 per month per phone charge will apply, and the Customer agrees to pay within 30 days of the statement date for service continuation. Payment must be made by check drawn on a US bank, money order, wire transfer, or a U.S. credit card.

LM Events: The 20 MB Monthly Data Bundle includes 20 LM events and out-of-bundle LM events are $0.99 each. The 25 MB Monthly Data Bundle includes 25 LM events and out-of-bundle LM events are $0.77 each. The 20 MB Monthly Data Bundle includes 100 LM events and out-of-bundle LM events are $0.99 each. The 125 MB Monthly Data Bundle includes 125 LM events and out-of-bundle LM events are $0.77 each. The 250 MB Monthly Data Bundle includes 250 LM events and out-of-bundle LM events are $0.59 each. 

Monthly Voice Bundle applies only to Basic Rate Calls. Basic Rate Calls include mobile-originated voice calls to cellular, PSTN, Iridium numbers and your own Iridium voicemail. The Monthly Voice Bundle is consumed on a first-usage basis each month, and the unused part of the Monthly Voice Bundle is lost and does not roll to a subsequent month. All voice calls are measured and charged in one minute increments with a one minute minimum. If a call is direct dialed to the Iridium 12-digit mobile number, the calling party pays for the call through their own carrier, and no charge is billed to the Iridium account for receiving the call. Inbound calls can also be received using an optional Local Access Number (US number) or 2-Stage Dialing (which is a service that allows a caller to dial 480-768-2500 in US and then enter a 12-digit Iridium mobile number).

Monthly Data Bundle includes Standard IP Data (in MB) and Large Messaging Events (LM events) as shown. The unused part of the Monthly Data Bundle is lost and does not roll to a subsequent month. Additional Standard IP Data or Large Message Event(s) will be billed at the specified Out-of-Bundle rates shown in this agreement. Standard IP data is offered on a best-effort shared-bandwidth basis and access sessions are billed in 0.1 MB increments with 0.1 MB minimum per session. SM event(s) are free on all plans. Apps for IMT use not available at the time of the commercial launch of GO! Exec.

Month of activation counts as the first whole month of the Initial Term commitment, and the First Month’s Monthly Fee, Monthly Data Bundle Fee, Monthly Data Bundle, Monthly Voice Bundle Fee and Monthly Voice Bundle are pro-rated. The Initial Term for this service agreement is measured from the activation date. If the service is cancelled prior to the end of the Initial Term, there is an early cancellation charge equal to the total monthly service charges remaining on the Initial Term. After the Initial Term is completed the Service Agreement has automatic one (1) month renewal terms for each subsequent month and the customer can cancel without penalty at any time. Plan Changes: If the Monthly Data Bundle or Monthly Voice Bundle of the service plan are changed prior to the end of the Initial Term, there is an early cancellation charge equal to the total monthly service charges remaining on the Initial Term of the original Service Agreement. Unless otherwise agreed in writing, plan change requests received on or before the 25th of a month, become effective on the first of the subsequent month, and plan change requests received after the 25th of a month, become effective on the first of the month following the subsequent month.

Cancellation Procedure: To cancel service, the Customer must provide Outfitter Satellite with an express written, signed intent to cancel. The Customer remains responsible for airtime and other usage until 3 business days after the Customer’s requested service cancellation date, and if this service cancellation date is after the 25th of a month, the Customer is liable for any service fees to be billed in the subsequent month. Upon cancellation, there is no refund or proration for any service fees. Cancellation notices must be sent to info@OutfitterSatellite.com or faxed to 615-902-0028 or mailed to 2727 Old Elm Hill Pike, Nashville, TN 37214 USA.

CUSTOMER INFORMATION - BILLING

Are you an existing Outfitter Satellite customer? *
Is this a Personal Account or a Business/Corporate Account? *

DELAYED ACTIVATION SIM (IF APPLICABLE)

Are you activating a delayed activation SIM that was sent to you in the mail inactive? *
Please verify the SIM(s) you wish to activate by listing the last 4-digits of the number listed on the SIM card. If you have multiple SIMS, click the green "+" sign to add a line for each SIM. *
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CREDIT CARD INFORMATION

IMPORTANT:  Before your service is activated and/or your order is shipped, you must submit your credit card information into our secure credit card web portal.  Once we receive your completed service agreement, our customer service team will send an email to the main email address listed on this form with an enclosed link to our secure credit card portal where you will enter and save your credit card information.  Service agreements received outside of normal business hours will be processed the following business day.   We cannot activate service if the credit card information or Security Code for the card cannot be verified by our system. 

For your protection, Outfitter Satellite systems or personnel do not see your full credit card information.   Our billing system only stores tokenized information to enable it to use the card to pay future charges related to the service (or rental) agreements active under your account.   For future card identification, we retain the card type, the last four digits of the card, and the expiration date. 

By signing below, you warrant that you are the Cardholder or an authorized user of any card that is entered into the secure credit card web portal and agree that all charges described in this agreement (and any other service or rental agreements) made between OUTFITTER SATELLITE, INC. and the above named Customer can be made to the Cardholder’s credit card.  You warrant all the information that you are submitting is accurate and that the credit card that you are supplying through the secure credit card web portal is being supplied as a guarantee that all the charges described in this agreement (and any other service or rental agreements on the Customer’s Outfitter Satellite account) will be paid.

Visa
MasterCard
American Express
Discover
Is the name on the credit card the same as the BILL TO: *

CARDHOLDER'S INFORMATION

AUTHORIZED USERS ON ACCOUNT - PERSONAL

Why do we need you to name an Authorized User?  This person needs to be a trusted individual such as a spouse or business associate that can act on your behalf in the event we are unable to reach you. In the event that there is a billing or technical issue that could affect your service, this person can act on your behalf to assist in continuing or restoring your service.  

What is an Authorized User with Full Access rights?  An Authorized User with Full Access rights is authorized by the Customer to discuss and view all rental and usage bills including detailed call records and make changes to rental or service plans including canceling service or activating new service, and receive technical support as per the terms of this agreement or other agreements executed separately by the Customer.      

The Customer names the persons below as Authorized User(s) with Full Access rights: 

 
MUST BE DIFFERENT FROM
MAIN CONTACT PERSON ABOVE
 
MUST BE DIFFERENT FROM CONTACT
INFORMATION OF MAIN CONTACT

AUTHORIZED USERS ON ACCOUNT - CORPORATE

Why do we need you to name additional Authorized Users?   For corporate accounts,  naming the Accounts Payable person for your company an Authorized User is necessary to allow them to discuss billing issues and information.  It is also useful for us to identify other people within the company that can discuss billing issues, make purchases, or receive technical support related to your account in the event we are unable to reach you.

What is an Authorized User with Full Access rights versus Technical Support rights only?  An Authorized User with Full Access rights is authorized by the Customer to discuss and view all rental and usage bills including detailed call records and make changes to rental or service plans including canceling service or activating new service, and receive technical support as per the terms of this agreement or other agreements executed separately by the Customer. A customer with Technical Support rights is only authorized to receive technical guidance on the use of the satellite communications equipment.      

The Customer names the persons below as Authorized User(s) with Full Access rights:

 
MUST BE DIFFERENT FROM
MAIN CONTACT PERSON ABOVE
 
MUST BE DIFFERENT FROM CONTACT
INFORMATION OF MAIN CONTACT 
___________________________________________________________________________________________________________________________________

MORE AUTHORIZED USERS (OPTIONAL)

Add an additional user? *
Do you want them to have Full Access rights or Technical Support only rights?

ATTESTATION FOR PRIMARY PLACE OF USE

Outfitter Satellite, Inc. needs to know the PRIMARY PLACE OF USE of the satellite services being purchased by the Customer for tax purposes.  The Customer hereby certifies that the PRIMARY PLACE OF USE will be: (select one) *
PLEASE LIST OTHER ADDRESS

ADDITIONAL ACKNOWLEDGEMENT

I UNDERSTAND THAT AN IRIDIUM SATELLITE PHONE NEEDS A CLEAR LINE OF SIGHT TO THE IRIDIUM SATELLITE AND THAT THE PRESENCE OF VERTICAL OBSTRUCTIONS SUCH AS NEARBY TREES, MOUNTAINS AND BUILDINGS CAN RESULT IN FREQUENT CALL DROPS.  I FURTHER UNDERSTAND THAT CONTINUING TO ATTEMPT TO MAKE CALLS WHILE NEAR THESE VERTICAL OBSTRUCTIONS CAN RESULT IN A SERIES OF BILLABLE SHORT DURATION CALLS, AND I AGREE TO PAY FOR THESE CALLS.  MOVING TO A NEARBY CLEARING OR MOVING AWAY FROM BUILDINGS AND TREES AND WAITING FOR A STRONG SIGNAL ON THE SATELLITE PHONE BEFORE INITIATING CALLS WILL HELP REDUCE THE FREQUENCY OF CALL DROPS.

SIGNATURE / VERIFICATION

BY SIGNING BELOW, I AM ACTIVATING A SERVICE AGREEMENT WITH OUTFITTER SATELLITE, INC. AS INDICATED ABOVE, AND I ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND ALL THE TERMS AND CONDITIONS INCLUDED IN ALL PAGES OF THIS AGREEMENT INCLUDING THE TERMS AND CONDITIONS INCORPORATED BY REFERENCE FOUND AT www.OutfitterSatellite.com/adobe/TermsConditions.pdf AND I AGREE TO BE BOUND THEREBY, OR IF I AM SIGNING IN A REPRESENTATIVE CAPACITY, I AGREE THAT THE ENTITY FOR WHICH I AM SIGNING WILL BE BOUND THEREBY. IF SIGNING ON BEHALF OF AN ENTITY, I REPRESENT AND WARRANT THAT I AM A DULY AUTHORIZED REPRESENTATIVE OF THAT ENTITY AND I HAVE SUBMITTED THIS APPLICATION IN MY OFFICIAL CAPACITY AND I WARRANT AND REPRESENT THAT I HAVE FULL AUTHORITY TO DO SO AND TO BIND SAID ENTITY. *
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