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Long Beach Police Department
Forensic Science Services Division
Crime Laboratory
Field Service Survey
Thank you for taking time to complete this important customer service survey. The information will be used to improve the quality of service provided to the residents of the City of Long Beach by the Long Beach Police Department - Crime Laboratory.
Date of Incident/Crime Occured
Communication
1. How long after the incident were you contacted by someone from the Crime Lab?
Same day of the incident
One day after the incident
Two days after the incident
Three days after the incident
I was not contacted, but someone showed up
I don't know
Other
2. How long after the incident did an analyst from the Crime Lab respond to your location to provide service?
Same day of the incident
One day after the incident
Two days after the incident
Three days after the incident
No one showed up to the location to provide service
I don't know
Other
Other
5. Upon arrival to the location, did the analyst clearly communicate the service to be provided and information regarding how your location was to be processed?
Yes
No
I don't know
Other
Other
6. Comments regarding communication:
0/255 characters
PROFESSIONALISM AND SERVICE
7. Was the analyst courteous, professional, and open-minded in his/her approach to processing your location?
Yes
No
I don't know
Other
Other
8. Did the analyst exercise care when handling, examining, and processing personal items?
Yes
No
I don't know
Other
Other
9. Comments regarding professionalism and service:
0/255 characters
Field Service Survey (QA-0029) Revision #2 Issued by: Laboratory Directory Issue Date: 06/23/2015