subject_line
Long Beach Police Department
Forensic Science Services Division
Crime Laboratory
Field Service Survey
We appreciate your feedback. Please take a few minutes to answer a few customer-service related questions. Your responses will help to improve the quality and efficiency of services provided to you by the
Forensic Science Services Division
Thank you
When did your incident occur?
+
Please provide your Crime Report number (DR#)
Communication
1. Were you contacted by a member of the Crime Scene Unit prior to their response?
Yes
No
Other
Other
2. Were you provided instructions on what will happen next from the first responding Officer or department employee you spoke with first?
Yes
No
Other
Other
3. How would you mark the effectiveness of communication from Department Employees
Professional
Courteous
Informative
Unprofessional
Rude
Other (please explain any negative marks)
Other (please explain any negative marks)
PROFESSIONALISM AND SERVICE
4. Did the forensic analyst perform a walkthrough of your location prior to starting their work?
Yes
No
Other
Other
5. Did the forensic analyst advise you of the type of processing they were going to do?
Yes
No
Other
Other
6. Did the forensic analyst exercise care when handling and processing your personal items?
Yes
No
Other
Other
Field Service Survey Revision #3 Revised by: Forensic Specialist Supervisor Rev and Issue Date: 06/11/2019