Contributor Services Agreement

Hello and Welcome to the community of Independent Contractors for TELUS International AI Inc. (the “Company”)!  

All of the services provided by you (the “Independent Contractor”) to the Company are governed by the terms and conditions set out in this Contributor Services Agreement (the “Agreement”).  Please be sure to review the terms and conditions carefully.  By acknowledging this Agreement, you also confirm to have read and understand the terms of the Agreement which has been provided and originally drafted in the English language. En cliquant sur Accepter, vous confirmez également avoir lu et compris les termes du Contrat qui a été fourni et rédigé à l'origine en anglais.  By acknowledging this Agreement, you also consent to signing or acknowledging TELUS International documents electronically, and  agree that your electronic signature will have the same legal effect as a hand-written signature. Once accepted, a copy of this Agreement will be made available for download in the “Agreements” section of your profile on the platform. 

Independent Contractor and Company agree as follows:

1. Services.

1.1        Services and Deliverables.  Company will propose services to be performed by the Independent Contractor (the “Services”) and for each service will provide information concerning the required deliverables (the “Deliverables”), fees payable, due dates and other business terms that apply to the Services.  Company may propose Services through the platform or other means as communicated to Independent Contractor by Company. Independent Contractor may accept the opportunity or decline to provide the Services in Independent Contractor’s sole and absolute discretion without any form of detriment to the Independent Contractor.  If Independent Contractor accepts the opportunity, Independent Contractor will perform the Services and provide the Deliverables in accordance with all of the specifications and other requirements included in the Work Statement which are incorporated herein by reference and form the terms of the Agreement.  Services shall be performed in a highly skilled and professional manner consistent with the highest professional standards in the industry and confirms that the Independent Contractor has the necessary qualifications and training/expertise required to deliver the Services.    Independent Contractor shall promptly correct any failure of the Services or the Deliverables to conform to the above warranty at Independent Contractor's sole cost and expense.  Subject to Independent Contractor meeting the requirements for the Services set out or otherwise communicated by Company, Independent Contractor will have the control and reasonable discretion as to the manner and means of performing the Services including full autonomy as to work schedule and tools, materials and equipment used to complete the Services. Independent Contractor represents and warrants that Services and Deliverables to Company and under this Agreement will not breach or conflict with any agreement to which Independent Contractor is a party or any contractual obligation Independent Contractor owes to a third party.

1.2        Review.  Company (or its customer, as applicable) will review each Deliverable and may provide Independent Contractor with requested corrections to align Services and Deliverables with Company’s expectations.  Independent Contractor will promptly make all corrections requested by Company that are reasonably within the scope of the Services for no additional fee.  If any requested change is outside of the scope of the Services and/or Deliverables, Independent Contractor will promptly notify Company and Independent Contractor will agree on revised Deliverables and delivery dates therto.  Any modifications must be agreed by both parties to be effective.   

1.3        Payment.  Company will pay Independent Contractor for all Services and Deliverables as described in the services request but no later than sixty (60) days from either the issuance of the applicable invoice or, where fees are calculated automatically through the platform based on Services provided and mutually agreed under the Agreement, the end of the Term.  Independent Contractor agrees that the fees offered will be full and complete compensation for Independent Contractor’s performance of the Services and shall be inclusive of any taxes.  Independent Contractor will be solely responsible for all costs and expenses associated with the Services.  Independent Contractor is also solely responsible for the payment of any taxes, fees, costs or otherwise to the appropriate tax authority in a timely manner and as prescribed by law.

1.4        Equipment. Independent Contractor agrees to supply, at its own expense, all tools and materials necessary for Independent Contractor to perform the Services, including, but not limited to, all necessary hardware, software, equipment and supplies. Under exceptional circumstances, the Company may furnish materials and equipment to Independent Contractor. Any materials and equipment furnished by Company to Independent Contractor in connection with this Agreement, unless fully paid for by Independent Contractor are and will remain the property of Company and will be deemed to be loaned to Independent Contractor. Upon the earlier of Company’s request or the expiry or termination of the Agreement, Independent Contractor shall provide, to Company or to Company’s designate, all Company equipment and materials related to the Services covered under the Agreement in the same condition as they were when furnished by Company. Final payment by Company of the fees for Services and Deliverables will be contingent on the return of such equipment and materials in addition to any other legal remedies the Company may have.

1.5        Company Requirements.  Independent Contractor will comply with all requirements and policies provided to Independent Contractor by Company or the applicable Company customer (collectively, the “Requirements”).  In addition to the Requirements, Independent Contractor agrees to comply with  Company’s Supplier Code of Conduct found at www.telus.com/suppliercodeofconduct and any requirements concerning information security measures in performance of Independent Contractor’s obligations. Independent Contractor shall observe and comply with all applicable laws, regulations, ordinances, and codes of governmental entities relating to the provision of the Services and Deliverables.       

2. Confidentiality.

2.1        Definition.  “Confidential Information” means any non-public information that is provided to Independent Contractor by Company or any of Company’ affiliates, customers, business partners or Independent Contractors. The Confidential Information includes, but is not limited to, (i) all software, documentation, financial, marketing and customer data, customer retention plans, strategies and other business information, (ii) any rating procedures, rules and guidelines, systems and processes, ratings hub, and the underlying methodologies and processes of the foregoing and all related training and documentation, and (iii) any discoveries, inventions, trade secrets, research and development efforts, know-how and show-how, and all deliverables, derivatives, improvements, and enhancements to any of the above which were created or developed by Independent Contractor under this Agreement..  “Confidential Information” does not include information that: (a) was rightfully known to Independent Contractor, without any obligation of confidentiality, prior to receiving the same information from Company; (b) is or becomes publicly available without breach of any confidentiality obligation; or (c) is rightfully obtained by Independent Contractor from a source other than Company without breach of any confidentiality obligation. 

2.2        Use of Information.  Independent Contractor understands that Confidential Information constitutes a valuable and unique asset to the Company.  Independent Contractor will use Confidential Information only for the purpose of providing the Services and will not use it for Independent Contractor’s own benefit or the benefit of any other party.  Independent Contractor will not disclose or distribute Confidential Information to any third party without Company’s prior written consent.  

2.3        Protection of Information.  Independent Contractor will protect Confidential Information from any unauthorized use or disclosure, including implementing all reasonable security measures needed to protect the Confidential Information.  Independent Contractor will notify Company immediately if Independent Contractor becomes aware of any unauthorized disclosure or use of any Confidential Information, including any personal data received by Independent Contractor in the course of performing the Services.  Independent Contractor may disclose Confidential Information pursuant to a valid order issued by a court or government agency; provided that, Independent Contractor gives Company at least ten (10) days prior written notice of such obligation and the opportunity to oppose such disclosure or obtain a protective order or the equivalent. 

2.4        Customer Information.   In addition to and without reducing any other obligation set out in this Agreement, Independent Contractor specifically acknowledges that all information related to any Company customer, including any information about a customer’s business, product plans, strategic relationships, etc., is to be held in the strictest confidence.  Independent Contractor must not disclose any information about the Services performed by Independent Contractor or the customer’s identity in any materials, including postings in social media or on the Independent Contractor’s website.  Independent Contractor must not duplicate any images or text provided to Independent Contractor, other than as strictly needed to perform the Services.

2.5        Return of Information.  All Confidential Information will remain the property of the Company.  Upon Company’ request, Independent Contractor will promptly return or destroy all copies of Confidential Information in Independent Contractor’s control and certify the completion of Independent Contractor’s obligations under this Section in writing.   

2.6        Investigations and Audits.  Independent Contractor will cooperate fully in any investigation of any unauthorized disclosure or use of Confidential Information and will promptly provide requested information and reasonable access to any evidentiary matter (e.g. documents or work systems).  Independent Contractor will cooperate in any reasonable audit required by law or under Company’s contracts with its customers.  Company will provide the Independent Contractor with reasonable notice and an explanation in connection with any required audit.  

2.7        Protection of Business Interests.  Independent Contractor will not directly or indirectly solicit any customer of Company for any business or other opportunity based on any information learned in the course of providing the Services or that was otherwise provided by Company.   

2.8        Court-granted Relief.  Independent Contractor acknowledges that any breach of its obligations under this Agreement will result in irreparable harm to the Company.  In the event of an actual or threatened breach of this Agreement, Company will be entitled to immediate injunctive relief in addition to any other legal relief available to it. 

3. Relationship. Independent Contractor is engaged as, and shall perform the Services as  an independent contractor and  Independent Contractor acknowledges that Independent Contractor will not be considered an employee, agent, joint venture or partner of Company or any of its customers, under the provisions of this Agreement or otherwise.  Independent Contractor shall not receive nor be entitled to any employment-related benefit or entitlement such as vacation pay, holiday pay, termination notice, payment in lieu of termination notice, or severance pay, in connection with the performance of its obligations under this Agreement.  Independent Contractor does not have and will not have any authority to bind Company or assume or create any obligation on behalf of Company and Independent Contractor will not represent to any third party that Independent Contractor has any such authority.  No part of Independent Contractor’s compensation will be subject to withholding by Company or payment by the Company for the payment of social insurance, pension plan, social security, unemployment insurance, or disability insurance or their equivalents or any other similar tax obligations, unless otherwise required by laws applying to Independent Contractors. 

4. Legal Compliance.

4.1        Personal Data. 

            (a)        Independent Contractor’s Personal Data.  Company will use and share any personal data provided by Independent Contractor solely in accordance with the terms of its Community Data Privacy Notice.  Company’s Community Data Privacy Notice includes information about how to contact Company with any questions or concerns regarding use of personal data. 

            (b)        Others’ Personal Data.  Independent Contractor acknowledges that some of the content that Independent Contractor may receive in connection with the Services or generate in the course of providing the Services may include personal data, and acknowledges that personal data is and shall remain the exclusive property of the Company.  Independent Contractor will treat all such personal data as Confidential Information as described in Section 2 above.  In addition, Independent Contractor will use, process and disclose any such personal data solely as directed by the Company.   

4.2        Legal Compliance.  Independent Contractor will comply with all laws, rules and regulations in connection with Independent Contractor’s performance of the Services, including all registration as an independent contractor, as required, reporting and other obligations related to operating a business in Independent Contractor’s jurisdiction, for example, regulations prohibiting bribery, money laundering and discrimination.  Independent Contractor represents and warrants that Independent Contractor has the legal authority to enter into this Agreement any and that all of the information they provide to Company in any application or any required form is accurate and complete.  Additionally, Independent Contractor represents and warrants that Independent Contractor is not subject to any contractual obligations that interfere with or prohibit Independent Contractor’s performance of the Services. 

For Independent Contractors operating in France, Independent Contractor represents and warrants that Independent Contractor is duly registered with the Registre du Commerce et des Sociétés as an independent contractor and shall produce any evidence of Independent Contractor’s compliance with independent contractor’s tax and social security regulations as required by the Company under applicable laws.

5. Proprietary Rights.

5.1        Ownership.  To the extent permitted by applicable law, Independent Contractor agrees that the Services are provided on a “work-for-hire” basis and that all right, title and interest in any and all intellectual property rights (including, for example, all copyrights, trademarks, patents, trade secret rights and all contract and licensing rights) developed by Independent Contractor (either individually or in collaboration with others) relating to the Services or Deliverables (collectively, the “Work Product”) will be the sole and exclusive property of Company.  Independent Contractor acknowledges that Company’s rights to the Work Product are exclusive to Company and include, for example, the right to use, adapt, reproduce, distribute, broadcast, display and make derivative works of the Work Product in any and all media and all formats now known or later developed.  In addition, all files, records, documents, drawings, specifications, equipment and similar items related to Company’s business, whether prepared by Independent Contractor or otherwise coming into Independent Contractor’s possession, will remain the exclusive property of Company. 

5.2        Assignment of Rights.  To the extent permitted by applicable law, Independent Contractor hereby irrevocably assigns and transfers to Company all right, title and interest in and to the Work Product.  Independent Contractor acknowledges that the Company will have the sole and exclusive worldwide right, title and interest in perpetuity to use and exploit all or any part of the Work Product.  Independent Contractor agrees they will not assert any moral rights in the Work Product and, to the extent permitted by applicable law, hereby waives all such moral rights. In addition, Independent Contractor agrees to execute any documents as the Company may request evidence or otherwise protect Company’s ownership of the Work Product. 

5.3        Third Party Rights.  Independent Contractor will not use any third party materials or otherwise infringe any third party property right of any kind in the performance of the Services.  Independent Contractor will not disclose any third party confidential information to Company at any time.

6. Term and Termination. Subject to the terms of this Section, this Agreement will become effective when accepted by Independent Contractor and will remain in effect until terminated by either Independent Contractor or Company for a period of twelve (12) months unless terminated earlier by either Independent Contractor or Company as provided below (the “Term”). Thereafter, this Agreement will automatically be extended for consecutive one (1) year term, unless otherwise terminated as provided in this Agreement.  The Parties may terminate this Agreement at any time on written notice to Company; provided Independent Contractor completes any Services that Independent Contractor has agreed to provide prior to Independent Contractor’s termination of the Agreement and provided that the Company will pay Independent Contractor for all Services properly performed as of the termination date.  After termination of this Agreement, Independent Contractor and Company will continue to comply with the following Sections of this Agreement: Section 2 (Confidentiality), Section 3 (Relationship), Section 4 (Legal Compliance), Section 5 (Proprietary Rights), Section 8 (Company Contracting Party and Governing Law), Section 9 (General) and Section 10 (Arbitration). 

7. Limitation of Liability and Indemnity.

7.1        Neither party shall be liable for any indirect, incidental, special or consequential damages whatsoever arising out of or in connection with this Agreement or the provision of the Services or Deliverables, including lost profits, anticipated or lost revenue. In no event shall Company be liable to Independent Contractor for any injury, claim, losses, damages, liabilities, or costs (including, without limitation, legal fees) of any nature arising out of or related to this Agreement, the Services or the Deliverables in excess of the amount which Company paid for the fees payable to Independent Contractor for the Services and Deliverables for the three (3) prior months preceding the first event or matter that gave rise to the claim, loss, damage or cost.

7.2        Independent Contractor shall, at its own expense, defend, indemnify, Company and hold harmless Company, its affiliates and successors, and each of their respective directors, officers and employees (each a “Company Indemnitee”) harmless from and against any and all damages, expenses, liabilities, costs, penalties, losses and claims of whatever nature (including legal fees and expenses) arising from or attributable to the Independent Contractor in connection with its performance of Services or any breach of this Agreement by Independent Contractor, including any and all damages, expenses, liabilities, costs, penalties, losses and claims any Company Indemnitee may suffer as a result of enforcing the indemnification provisions set out in this section 7.2.    

7.3        Independent Contractor shall (to the extent permitted by applicable law), at its own expense, indemnify, defend and hold Company, its affiliates and their respective directors, officers and employees harmless each Company Indemnitee from a determination by any court, arbitrator, taxing authority, government entity, agency, ministry or adjudicating body that the relationship between the Company and Independent Contractor, is not an independent contractor relationship, including any and all damages, expenses, liabilities, costs, penalties, losses and claims any Company Indemnitee may suffer as a result of enforcing the indemnification provisions set out in this section 7.3. 

8. 8. Company Contracting Party and Governing Law.

8.1        This Agreement will be governed exclusively by the laws of the State of Delaware, without reference to any conflict of laws principles that would require the application of the laws of any other jurisdiction.  Additionally, the provisions of Section 10 (Arbitration) below will apply to Independent Contractor. 

9. General. This Agreement and the Requirements embody the entire understanding between the parties concerning the subject matter hereof and supersede any and all other negotiations or agreements between the parties.  This Agreement cannot be modified except in the form of a writing accepted by both parties.  This Agreement has no third party beneficiaries other than Company’s customers, who may enforce the terms of this Agreement or any applicable Requirements directly.  No failure of either party to exercise or enforce any of its rights under this Agreement will act as a waiver of any of its rights.  Independent Contractor will not subcontract or assign any of Independent Contractor’s rights or obligations under this Agreement or the Requirements without the prior written consent of Company.  This Agreement shall benefit and be binding upon the Company’s successors, affiliates and assigns. Should any provision of this Agreement be found unenforceable, such provision will be enforced to the fullest extent permitted by law and the remainder of this Agreement will remain in full force and effect. 

10. Arbitration (US-based Independent Contractors only).

10.1      Exclusive Use of Arbitration.  Independent Contractor and Company mutually agree to resolve any disputes exclusively through final and binding arbitration instead of filing a lawsuit in court.  This arbitration provision is governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16) and will apply to any and all claims arising out of or relating to the Services, the Requirements, this Agreement, the nature of the relationship between Independent Contractor and Company (including any Company affiliates or customers) and all other aspects of Independent Contractor’s relationship with Company whether arising under federal, state or local statutory or common law.  The arbitrator will have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, other than Sections 10.2 and 10.3 below relating to the Class Action Waiver or Representative Action Waiver.  Independent Contractor acknowledges this means such disputes will not be resolved by a court or jury trial. 

10.2      Class Action Waiver.  Independent Contractor and Company mutually agree that by agreeing to arbitrate any dispute, each waives its right to have any dispute or claim brought, heard or arbitrated as a class action or collective action and that the arbitrator will not have any authority to hear or arbitrate any class or collective action (“Class Action Waiver”).

10.3      Representative Action Waiver.  Independent Contractor and Company mutually agree that by agreeing to arbitrate, each waives its right to have any dispute or claim brought, heard or arbitrated as a representative action and that the arbitrator will not have any authority to arbitrate a representative action ("Representative Action Waiver").

10.4      Process. 

            (a)        Notice.  If either party wishes to initiate arbitration, the initiating party must notify the other party in writing delivered by courier or other verifiable delivery method.  The notice must include (1) the name and address of the party seeking arbitration, (2) a statement of the legal and factual basis of the claim, and (3) a description of the remedy sought. 

            (b)        Procedural Requirements.  The arbitration will be governed by the terms of this Section and, except as otherwise provided in this Section 10, by the Judicial Arbitration and Mediation Services (“JAMs Rules”).  The arbitration will be heard by one arbitrator selected in accordance with the JAMs Rules.  The arbitrator will apply the state or federal substantive law, as applicable.  The arbitrator may issue orders (including subpoenas to third parties) allowing the parties to conduct discovery sufficient to allow each party to prepare that party’s claims and defenses, taking into consideration that arbitration is designed to be a speedy and efficient method for resolving disputes.  The arbitrator may hear motions and will apply the standards of the Federal Rules of Civil Procedure governing such motions.  Except as provided in the Class Action Waiver and Representative Action Waiver, the arbitrator may award only remedies that would otherwise be available in a court of law.  The arbitrator’s decision or award will be in writing with findings of fact and conclusions of law and will be final and binding on the parties.  Notwithstanding the foregoing, either party may apply to a court of competent jurisdiction for temporary or preliminary injunctive relief as needed to protect such party’s rights. 

11. Advice of Counsel. Independent Contractor has the right to consult with private counsel of Independent Contractor’s choice with respect to any aspect of, or any claim that may be subject to, this Agreement, including this arbitration provision.

12. Enforceability. In the event any portion of this arbitration provision is deemed unenforceable, the remainder of this arbitration provision will remain in full force and effect.

13. Prevailing Language. The parties have expressly requested that this contract be drafted in the English language. Les parties ont expressément requis que ce contrat soit rédigée en anglais. If this Agreement is translated into a language other than English for any purpose, the English version shall prevail in the event of any differences, questions or disputes concerning the meaning, form, validity or interpretation of this Agreement.

USER STUDY INFORMED CONSENT FORM

Study Title:  Human Machine Interactions (“Study”)

Study Lead: Hasan Shibly, ai_datacollection@telusinternational.ai (“Study Lead”)

You are receiving this Study Informed Consent Form (“Consent”) because you have been invited to participate in a voluntary study conducted by TELUS International AI Inc. (“Study Organizer”) to collect data for a consumer technology company (“Study Sponsor”). Your decision to participate in this Study is completely voluntary and you may decline to participate or stop/withdraw your participation at any time. You do not have to sign this Consent, but to participate in this Study, you must sign this consent. Please read this Consent carefully before signing it.

WHY IS THIS STUDY BEING DONE? The purpose of this Study is to capture audio and video from participants while performing various tasks on a mobile device. This data will be used to support the development and improvement of voice assistants and related products and services.

WHAT WILL HAPPEN IF I TAKE PART IN THIS RESEARCH STUDY? After reviewing and signing this Consent, a member of the team conducting the Study (“Study Team”) will assist you with performing the Study procedures listed below:

• You will meet the moderator in the location where the Study will be conducted, and the moderator will be conducting the study from a different room via tele-conferencing.  You will use a phone and laptop in the room.  
• To begin the Study, you will be instructed to turn off your personal phones or devices and use a phone that the Study team will provide to you.  You will then start a specific application on the phone provided by the Study Team.

• At the beginning of the Study, the phone app will prompt you complete an optional survey of the following information: gender, age range, ethnicity, native language, and other optional questions.

• You will then be asked to perform a variety of tasks using the phone and interact with a smart assistant, as instructed by the moderator.  The Study moderator will ask you to utter a series of questions based on specific prompts. The app will capture audio recordings of your voice assistant requests and video recordings during the Study.  Using a recording software on the moderator’s computer, the moderator will also record the interactions between the moderator and the participant, including participant’s questions based on the specific prompts. Do not ask any questions that contain personally identifiable, sensitive or confidential information.

• You will be asked to keep your face in the view of the phone’s front facing camera during the Study.  During the Study, you may be asked to engage in various activities (e.g., to walk, stand, or sit in a chair).

• At the end of the Study, you may participate in an optional survey regarding your general experience with this Study.

WHERE WILL THIS STUDY TAKE PLACE? This Study will happen in a location chosen by the Study Team.

HOW MANY PEOPLE WILL PARTICIPATE IN THIS STUDY? This Study is targeting enrollment of at least 3,000 participants. 

HOW LONG WILL MY PARTICIPATION IN THIS STUDY TAKE? The total time for the Study will be approximately one hour, plus 30 minutes of set up time.  

WHO CAN PARTICIPATE IN THIS STUDY? Before participating in the Study, you must meet all of the following criteria: 

• You are over 18 years old
• You do not reside in Illinois or California
• You have fluency in English
• You have signed this Informed Consent Form
• You meet the COVID-19 Criteria below

WHAT DATA WILL BE COLLECTED? As part of this Study, the following information may be collected or accessed as part of the Study (collectively, we call this “Study Data”): 

• Contact Information: Your first and last name and email address for purposes of contacting you regarding the Study. Your Contact Information will be deleted within two years after the date on this Consent.

• Demographic Information: Your gender, age bracket, ethnicity, and native language. Coded Demographic Data may be retained as long as necessary for the purposes described in this Consent. 

• Audio:  Audio recordings of your interactions with the mobile device and the moderator (including up to one second before you invoke the voice assistant and up to three seconds after you dismiss the voice assistant, as instructed by the Study Team) and including time stamps of such interactions. We will also collect the audio recording of your interactions with the moderator during the duration of the Study session, including participant’s questions based on the specific prompts. You may ask the Study Lead to review audio recordings prior to providing them as part of the Study. Coded Audio Data will be deleted within 5 years after the date listed in this Consent. 
• Video: Video recordings, including RGB and Depth data, from the front-facing camera of your mobile device, while you interact with the voice assistant and the app, and the recording may include your hands, fingers, and face. You may ask the Study Lead to review video recordings prior to providing them as part of the Study. Coded videos will be deleted within five (5) years after the date listed on this Consent. 

• Data Collected in App via Audio/Video: The following interactions with the App will be documented via audio/video:
• Video Processing – the video may be processed on the servers to record: estimated head, eyes and facial muscle movements, and estimated attributes of face (for example, age bracket, gender, eyewear, hair, facial hair, face coverings, headwear and makeup). Coded Data Collected via Audio/Video will be deleted within five (5) years after the date listed on this Consent.
• Accelerometer of Device – Device orientation and acceleration as the device is held by the participant.
• Audio Processing - The audio may be processed on the servers to record speech recognition and analytics, and estimated existence of speech and silence in audio recordings may be generated.
• Coded Data Collected via Audio/Video will be deleted within five (5) years after the date listed on this Consent.
• Optional Data Collected in App via Survey questions: eye color, whether you wear contact lenses (you might be asked to choose from a drop-down menu), and whether you are wearing a mask/headwear, have facial hair, make-up, or eye make-up.  Coded Data may be retained as long as necessary for the purposes described in this Consent.
• Information regarding Phone hold:  Information on which hand you use to hold the phone during the Study. Coded Data may be retained as long as necessary for the purposes described in this Consent.
• Feedback Data: You will be asked some survey questions at the end of the Study with regard to your experience during the Study.  Coded Feedback Data may be retained as long as necessary for the purposes described in this Consent.

To request deletion of your Study Data, and to see other rights you may have with respect to your data, see “What Data Rights Do I Have?” If you contact the Study Team directly via email or otherwise, the information you provide during these interactions may be retained.

HOW WILL STUDY DATA RELATED TO ME BE KEPT CONFIDENTIAL? Your Study Data will be treated confidentially consistent with this Consent and Study Sponsor internal procedures associated with research studies and applicable internal reporting tools. Your Contact Information will be held confidentially by the Study Team, and access limited to those who need access in order to administer and conduct the Study. Your remaining Study Data will be separated from your Contact Information and assigned a code (we use the word “Code” to describe this data, for example “Coded Study Data”). Coded Study Data will be maintained in a central study database by the Study Team.

Although Study Data that identifies you will be protected and treated as confidential, total confidentiality cannot be guaranteed. It is possible that members of the Study Team could identify you just from your Coded Study Data (for instance if the Coded Study Data includes photos of you), or there could be unauthorized access to, or security breaches of, the systems used to store your Study Data. There may be other privacy risks that we have not foreseen. 

For more information on how Study Data will be kept secure and confidential, please contact the Study Lead listed above.  

HOW WILL STUDY DATA BE USED, DISCLOSED, & DESTROYED?  Study Sponsor will collect, use, store, analyze, disclose, and otherwise process your Study Data, including Coded Study Data, for the following purposes: 

• To support and carry out the Study.
• To verify that the Study is done properly.
• To contact you about the Study, as necessary.

• To analyze the Coded Study Data and publish aggregated results.
• To design or improve future studies.

• To combine the Study Data (including Coded Study Data) and any Study results with the study data and results of other related Study Sponsor studies whose purpose is compatible with the purpose of this Study and to use your Study Data (other than Contact Information) for future studies related to this Study. 

• For Study Sponsor’s development, design, approval (including regulatory approval), improvement, production, publication, and/or support of products, technologies, processes, and services, including algorithm development and development of individual authentication algorithms and technologies for these purposes.

Your Study Data, including your Coded Study Data, may be shared with and collected, used, stored, analyzed, disclosed, and otherwise processed for the purposes stated above by Study Sponsor personnel and designated third parties acting on behalf of Study Sponsor (with appropriate contractual obligations. Study Sponsor does not sell Study Data.

When required by law, legal process, or litigation, Study Data in identifiable form may be provided to third parties such as public, regulatory, or government authorities, including law enforcement.

The results of this Study may be published or presented, but will not include any information that would let others know who you are. 

Study Recruitment. Study Data, including your Contact Information, may be used for selection and recruitment efforts for future studies. The Study Team may share your Coded Study Data with other Study Sponsor study teams for such recruitment purposes. Even if you are contacted, you may choose not to part take part in such future studies.

Unrelated Studies. The Study Team may share your Coded Study Data with Study Sponsor study teams conducting unrelated, future Study Sponsor studies provided that the requester:

• Gets approval from an internal Study Sponsor committee that has representative(s) from Study Sponsor Legal and Study Sponsor’s Human Studies Review Board; or 

• Notifies you and gets your additional written consent for such use.

WHAT DATA RIGHTS DO I HAVE? If you decide to participate in the Study, you have the right to access any Study Data collected about you as part of this Study and the right to have any such Study Data be corrected, amended, completed, anonymized, blocked or deleted, to the extent provided for by applicable data protection law. You can place a request to exercise any of your data rights by contacting the Study Lead at any time. In some circumstances, we may not be able to complete the actions you request (for instance, if your Coded Study Data has been de-linked from your Contact Information or where applicable law would permit or require us to continue processing certain of your personal data). However, reasonable efforts will be made to give effect to your data rights request within a reasonable amount of time of your request. You may also withdraw your consent to the processing of your Study Data in the Study at any time – see “How Can I Withdraw From This Study” section below. 

WHAT RISKS OR DISCOMFORTS SHOULD I EXPECT FROM BEING IN THIS STUDY? No significant risks or permanent side effects are anticipated with this Study. There may additionally be some unknown and unforeseeable risks. If you experience any pain, discomfort, or side effects, please notify the Study Lead. 

COVID-19 CRITERIA 

Study Sponsor takes the health and well-being of its study teams and participants very seriously. As a result, Study Sponsor has worked to take precautionary measures against the spread of COVID-19. These measures include, for example, requiring that Study sites and Study equipment (each as applicable) are disinfected according to CDC standards. 

Given that certain populations are at higher risk from COVID-19, you must meet certain inclusion criteria to participate in the Study. Any information collected from you to determine whether you meet these COVID-19 inclusion criteria will not be stored or otherwise used as part of the Study. By signing this Consent, you agree that all of the following statements are true, to the best of your knowledge (collectively, these are “COVID-19 Criteria”): 

• You are under 60 years old;
• You are free of any acute or chronic respiratory conditions;
• You do not have cardiovascular disease, diabetes, hypertension, cancer, asthma, COPD, or any chronic lung disease;
• You do not take any medication(s) that could lead to a compromised immune system; if you are not sure, consult with your doctor;
• You do not have any medical condition that leads to a compromised immune system;
• Neither you, nor any individuals living with you, have had any flu-like symptoms in the last 14 days (such as such as fever, cough, shortness of breath, diarrhea, sore throat, runny nose, or trouble breathing);
• Neither you, nor any individuals living with you, have had any contact with people with confirmed COVID-19 in the last 14 days;
• Neither you, nor any individuals living with you, have been confirmed to have COVID-19 at any time, or if previously confirmed to have a positive test, more than 14 days have passed since the positive test, a negative test result has been received, and all symptoms have resolved.

Despite the precautionary measures taken to reduce the risk of transmission, it is not possible to guarantee that COVID-19 will not be spread during the course of the conduct of the Study through the equipment provided to you or at the Study site (as applicable).

WILL I RECEIVE ANY BENEFITS OR COMPENSATION FOR TAKING PART IN THIS STUDY? You are not expected to experience any direct benefit from participating in this Study. You may receive compensation or payment for Study participation.

HOW DO I WITHDRAW FROM THIS STUDY? You may withdraw from this Study at any time, for any reason, without penalty by contacting the Study Lead whose contact information is at the top of this Consent. If you withdraw prior to completion, you may not be compensated. 

If you withdraw from the Study, your Contact Information and Study Data will be used and maintained as stated above, unless you request that it be deleted, in which case it will be deleted where feasible or retained where required or permitted by law as stated above in the “What Data Rights Do I Have” section. 

If you withdraw from the Study, or as you complete your involvement with the Study, you should follow Study Team direction to wind-up your involvement in the Study. 

WHO CAN ANSWER MY QUESTIONS ABOUT THE STUDY? If a Study-related problem should occur, or if you have any questions about the Study at any time, please contact the Study Lead. 

If you want to voice complaints or concerns about the Study, have questions not addressed by the Study Lead or his/her designee, or have questions about your rights in the Study, please contact the following Study Moderators: Hasan Shibly, at ai_datacollection@telusinternational.ai. 

YOUR CONFIDENTIALITY OBLIGATIONS. If you agree to participate in this Study, you must also agree to not disclose any information from or about this Study with anyone outside of the Study Team, without first obtaining approval from the Study Lead.  

What is considered confidential? The fact that Study Organizer is the study organizer conducting this Study, the types and methods of data collection, and any other detail about the Study or how it is conducted are confidential. Any information that you learn about this Study, including technical information and any other information identified as non-public information is considered confidential and proprietary information that belongs to Study Sponsor and must not be disclosed by you.

Who needs to know? Do not assume that anyone knows information about this Study. Do not talk to anyone about this Study unless you are authorized to do so by the Study Lead. 

No disclosures, photos, videos or social media. It is of utmost importance that no confidential information be communicated (including blogging, posting or other use of social media) to anyone outside of the Study Team, including friends, family members, and professional colleagues. You will not be permitted to take any photographs or videotape anything related to this Study. 

Failure to maintain the confidentiality of information may seriously harm this Study. If you become aware of any unauthorized disclosure of confidential information, please report it to Study Team immediately. 

If you have any questions that are not addressed here, please discuss with the Study Team.

CONSENT

By signing this Consent, I acknowledge and agree: 

• I have carefully read this Consent, which is written in English, and English is a language that I read and understand. 
• I understand this Consent and have received answers to my questions.
• I am voluntarily signing this Consent indicating that I consent to participate in this Study.
• I agree that I will keep confidential all information disclosed to me during the Study.
• I agree to the collection, use, sharing, disclosure, transfer, including transfer to other countries, and maintenance of my Study Data (including Coded Study Data) as described in this Consent.
• I understand that I can withdraw from the Study at any time. 
• I understand that I may ask for a copy of this Consent. 

If this is an electronic consent I understand that by clicking accept or typing my name and the date below I am providing my consent electronically and that it has the same force and effect as if I was signing in person on paper.