Extension Programming

Save & Return

Save your progress and complete this form later.

This form is designed to assist you in programming your Premium Cloud Extensions. Please fill out everything you can and add notes as needed to describe your desired set up. There are 3 quick set up options and one custom option. If you need to get set up quickly and don't have all the information you need now, you can choose one of the quick set up options and we can always make changes later.

Dealer/Agent Info

Customer Info

Please fill out the following informationr regarding the customer's order. This information will ensure we set up their Cloud Extensions correctly. 

Extension Info

Please use the following link Premium Extension User List to provide basic extension information. You will then upload this excel file below. For the first coloumn titled 'First and Last Name' you can enter the user's first and last name or you can enter a different title that describes the location of the extension, such as, Front Desk or Shipping, etc. 
 
Extension Name- Give this extensions a name to describe it (For example, Christina, Front Desk, Sales, or whatever fits your needs)
 
Email- We will use this e-mail to send voicemail to e-mail for the extension.
 
Extension Number- 3 or 4 digit number. 
 
Phone Type- IP290, IP320, IP620, IPitomy SIP Speaker, IPitomy Doorphone, IPitomy Softphone, Paired Softphone, RTX Dect, Third Party
 
MAC Address- If you already have your IPItomy phones, enter the MAC address here. 


Programming options

We have create 4 programming options. 3 basic set ups and one custom option. Please choose the option that best fits your needs and keep in mind that programming can be changed at any time. 
  

Initial Options

Day Mode

Night Mode

Option 1

Inbound calls ring all extensions

Inbound calls go to VM or after hours number

Option 2

Inbound calls ring specific extensions

Inbound calls go to VM or after hours number

Option3

Inbound calls go to an automated attendant

Inbound calls go to VM or after hours number

Option 4

Custom Setup

Custom Setup

The chart above provides examples of how you can set up your application.  We recommend that you start with an option and tailor it to your specific needs.

The optional choices are designed to make initial setup easy.  Using the setup form, you will be able to customize the setup and plan out your call routing, ring groups, automated attendant and business hours. 

Button Mapping

Button Mapping allows you to program specific buttons right on the phone. You'll want to program buttons that you use often to make using the phone as simple as possible. Park button comes standard, but you can customize your buttons with a variety of pre-programmed buttons like BLF (Busy Lamp Field), voicemail, as well as custom configurable speed dial buttons. Each phone can be configured for its own unique set of buttons. 
Make sure to include the following information for each extension's button mapping:
 
Extension Name- Name of the person
Extension Number- Number of the extension. Premium only. 
Phone Type- IP320, IP620, IPitomy SIP Speaker, IPitomy Doorphone, IPitomy Softphone, Paired Softphone, RTX Dect, Third Party
Button Options- BLF(Ext), Park, (Day/Night, Record. ) Example: To have John's BLF on the button put BLF-John. To put 2 parks, put Park 1 on one button, Park 2 on the next, etc. 
 
*Please note that button mapping cannot be applied to IP290s. 
Button Mapping
 Extension 1
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 2
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 3
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 4
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 5
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 6
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 7
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 8
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 9
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 10
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 11
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 12
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 13
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 14
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 15
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 16
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 17
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 18
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 19
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 20
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 21
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 22
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 23
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 24
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 25
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 26
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 27
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 28
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 29
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12
Button Mapping
 Extension 30
Ext Name
Ext Number
Phone Type
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
Button 7
Button 8
Button 9
Button 10
Button 11
Button 12

Holiday Hours

Day/Night Mode

Here is an example:
 
My example company is open 9am to 5pm and during business hours I would like all of my phones to ring when someone calls our main number, 9413065555. After hours, I need calls to go to Bill's voicemail. I also have a sales number 9413065556 that should ring ext 134, 135 and 136 during the day and go to Mary's voicemail when we are closed. 
 
On the form below I would enter the following information 
 
Day/Night Mode Example


Here is an example:
 
My example company is open 9am to 5pm and during business hours I would like callers to reach our sales when they call our main number, 9413065555. After hours, I need calls to go to Mary's voicemail. When someone dials 9413065556 they should reach our support team during the day and go to Janet's voicemail when we are closed. 
 
On the form below I would enter the following information 
 
 
 


Here is an example:
 
My example company is open 9am to 5pm and during business hours I would like callers to reach our main menu when they call our main number, 9413065555. After hours, I need calls to go to Mary's voicemail. I also have a support number 9413065556 that should ring Tyler and Janet during the day and go to Janet''s voicemail when we are closed. 
 
On the form below I would enter the following information 
 
 


Incoming Call Routing- Use this area to indicate where calls need to go during business hours (Day Mode) and after business hours (Night Mode).
 DID NumberDay DestinationNight Destination
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Ring Groups

Ring groups allow you to send calls to specific people. You can program the calls to behave in a way that works best for your company. 
 
Name- Name of the group. Example- Sales, Customer Service, Support, etc. 
Number- Number of the group (You assign a specific number to the ring group, example 200). 
Ring Strategy Options- Ring All, Round Robin, Least Recent, Fewest Calls, Random.
Ring Time- Time call will ring before failing over.
Failover to- Where the call will go after it times out. (voicemail, another group, extension, or menu.) 
Members- Which phones are in the group. Enter the name.
 
For my example company, we want to create a ring group for our sales department. There are 3 people in sales, extensions 134, 135 and 136. When someone dials the sales number, 9413065556, all three extensions will ring. If no one answers after 1 minute calls will go to Mary's voicemail. 
 
This is how I would fill out the ring group section to accomplish this:
 
 Ring Group Example
 

Ring Groups- Add groups of phones
 Group 1
Name
Number
Ring Strategy
Ring Time
Failover to
Ring Groups- Add groups of phones
 Group 2
Name
Number
Ring Strategy
Ring Time
Failover to
Ring Groups- Add groups of phones
 Group 3
Name
Number
Ring Strategy
Ring Time
Failover to

Auto-Attendant

Name- The name of the menu. Day auto attendant, night auto attendant, information, ect. 
Play Greeting #- Number of times greeting will play before it goes to failover.
Failover to- Where the call will go after the menu plays. Hangup, a voicemail, ect. 
Prompt name- The name of the prompt that you will upload onto the form at the end. 
Destination dial- Where the call goes when one dials the number.
 
Here is an example of a recording "Thanks for calling Mary's Supply Company. If you know the extension of the party you would like to reach, dial it now. For sales, press 1, for Support press 2 for Shipping press 3. For a directory, press 4. For the operator, press 0.

To fill out the form, simply put the names of the people or extensions you want to send the call to when a digit is pressed – like for Sales press 1, (maybe sales is Mary, Bill & Jill). You need to designate a person so calls will go to them when a caller presses 0. Instead of a person, a call can be sent to a group, a menu or voicemail. To appear in the directory, the first name and last name need to be in the name field of the extension.
 
This is how Mary's Supply Company would enter their information:
 
 Auto-Attendant Example
  
  dial0
 
*You do not need to have a pre-recorded prompt. You will have the option to record your own prompt over the phone at a later time if you need to. 
 
Menu Programming- Often used for auto-attendants
 Menu 1
Name
Play greeting #
Failover to
Prompt Name
Destination Dial 1
Destination Dial 2
Destination Dial 3
Destination Dial 4
Destination Dial 5
Destination Dial 6
Destination Dial 7
Destination Dial 8
Destination Dial 9
Destination Dial 0
Destination Dial *
Destination Dial #
Menu Programming- Often used for auto-attendants
 Menu 2
Name
Play greeting #
Failover to
Prompt Name
Destination Dial 1
Destination Dial 2
Destination Dial 3
Destination Dial 4
Destination Dial 5
Destination Dial 6
Destination Dial 7
Destination Dial 8
Destination Dial 9
Destination Dial 0
Destination Dial *
Destination Dial #
Menu Programming- Often used for auto-attendants
 Menu 3
Name
Play greeting #
Failover to
Prompt Name
Destination Dial 1
Destination Dial 2
Destination Dial 3
Destination Dial 4
Destination Dial 5
Destination Dial 6
Destination Dial 7
Destination Dial 8
Destination Dial 9
Destination Dial 0
Destination Dial *
Destination Dial #
Menu Programming- Often used for auto-attendants
 Menu 4
Name
Play greeting #
Failover to
Prompt Name
Destination Dial 1
Destination Dial 2
Destination Dial 3
Destination Dial 4
Destination Dial 5
Destination Dial 6
Destination Dial 7
Destination Dial 8
Destination Dial 9
Destination Dial 0
Destination Dial *
Destination Dial #
DID Number= The phone number of the company, either ported or new. 
Destination= Where you want the call to route to in the system. Extensions, Rng Groups, Menus, etc.