Extension Programming

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This form is designed to assist you in programming your Premium Cloud Extensions. Please fill out everything you can and add notes as needed to describe your desired set up. There are 3 quick set up options and one custom option. If you need to get set up quickly and don't have all the information you need now, you can choose one of the quick set up options and we can always make changes later.

Dealer/Agent Info

Dealer/Agent Company Name *

First & Last Name *

Phone Number *

State *

Technical Contact Email Address *

Customer Info

Customer Company Name *

Customer FIrst & Last Name *

Street Address

Address Line 2

City

State

Zip Code

Phone Number

Email Address

Please fill out the following informationr regarding the customer's order. This information will ensure we set up their Cloud Extensions correctly.

Time Zone * 🛈

Number of Extensions Total * 🛈

Paired Softphone * 🛈

Special Extension * 🛈

Customer Internet provider AND bandwidth * 🛈

Extension Info

Please use the following link Extension User List to provide basic extension information. You will then upload this excel file below. For the first coloumn titled 'First and Last Name' you can enter the user's first and last name or you can enter a different title that describes the location of the extension, such as, Front Desk or Shipping, etc.

Extension Name- Give this extensions a name to describe it (For example, Christina, Front Desk, Sales, or whatever fits your needs)

Email- We will use this e-mail to send voicemail to e-mail for the extension.

Extension Number- 3 or 4 digit number.

Phone Type- IP290, IP320, IP620, IPitomy SIP Speaker, IPitomy Doorphone, IPitomy Softphone, Paired Softphone, RTX Dect, Third Party

MAC Address- If you already have your IPItomy phones, enter the MAC address here.

Please fill out and upload your list of extensions on the Excel file provided. *

Programming options

We have create 4 programming options. 3 basic set ups and one custom option. Please choose the option that best fits your needs and keep in mind that programming can be changed at any time.

Initial Options	Day Mode	Night Mode
Option 1	Inbound calls ring all extensions	Inbound calls go to VM or after hours number
Option 2	Inbound calls ring specific extensions	Inbound calls go to VM or after hours number
Option3	Inbound calls go to an automated attendant	Inbound calls go to VM or after hours number
Option 4	Custom Setup	Custom Setup
The chart above provides examples of how you can set up your application. We recommend that you start with an option and tailor it to your specific needs. The optional choices are designed to make initial setup easy. Using the setup form, you will be able to customize the setup and plan out your call routing, ring groups, automated attendant and business hours.

Please choose your programming option *

Button Mapping

Button Mapping allows you to program specific buttons right on the phone. You'll want to program buttons that you use often to make using the phone as simple as possible. Park button comes standard, but you can customize your buttons with a variety of pre-programmed buttons like BLF (Busy Lamp Field), voicemail, as well as custom configurable speed dial buttons. Each phone can be configured for its own unique set of buttons.

Make sure to include the following information for each extension's button mapping:

Extension Name- Name of the person

Extension Number- Number of the extension. Premium only.

Phone Type- IP320, IP620, IPitomy SIP Speaker, IPitomy Doorphone, IPitomy Softphone, Paired Softphone, RTX Dect, Third Party

Button Options- BLF(Ext), Park, (Day/Night, Record. ) Example: To have John's BLF on the button put BLF-John. To put 2 parks, put Park 1 on one button, Park 2 on the next, etc.

*Please note that button mapping cannot be applied to IP290s.

How many phones need button mapping? *

Button Mapping

	Extension 1
Ext Name	Extension 1
Ext Number	Extension 1
Phone Type	Extension 1
Button 1	Extension 1
Button 2	Extension 1
Button 3	Extension 1
Button 4	Extension 1
Button 5	Extension 1
Button 6	Extension 1
Button 7	Extension 1
Button 8	Extension 1
Button 9	Extension 1
Button 10	Extension 1
Button 11	Extension 1
Button 12	Extension 1

Button Mapping

	Extension 2
Ext Name	Extension 2
Ext Number	Extension 2
Phone Type	Extension 2
Button 1	Extension 2
Button 2	Extension 2
Button 3	Extension 2
Button 4	Extension 2
Button 5	Extension 2
Button 6	Extension 2
Button 7	Extension 2
Button 8	Extension 2
Button 9	Extension 2
Button 10	Extension 2
Button 11	Extension 2
Button 12	Extension 2

Button Mapping

	Extension 3
Ext Name	Extension 3
Ext Number	Extension 3
Phone Type	Extension 3
Button 1	Extension 3
Button 2	Extension 3
Button 3	Extension 3
Button 4	Extension 3
Button 5	Extension 3
Button 6	Extension 3
Button 7	Extension 3
Button 8	Extension 3
Button 9	Extension 3
Button 10	Extension 3
Button 11	Extension 3
Button 12	Extension 3

Button Mapping

	Extension 4
Ext Name	Extension 4
Ext Number	Extension 4
Phone Type	Extension 4
Button 1	Extension 4
Button 2	Extension 4
Button 3	Extension 4
Button 4	Extension 4
Button 5	Extension 4
Button 6	Extension 4
Button 7	Extension 4
Button 8	Extension 4
Button 9	Extension 4
Button 10	Extension 4
Button 11	Extension 4
Button 12	Extension 4

Button Mapping

	Extension 5
Ext Name	Extension 5
Ext Number	Extension 5
Phone Type	Extension 5
Button 1	Extension 5
Button 2	Extension 5
Button 3	Extension 5
Button 4	Extension 5
Button 5	Extension 5
Button 6	Extension 5
Button 7	Extension 5
Button 8	Extension 5
Button 9	Extension 5
Button 10	Extension 5
Button 11	Extension 5
Button 12	Extension 5

Button Mapping

	Extension 6
Ext Name	Extension 6
Ext Number	Extension 6
Phone Type	Extension 6
Button 1	Extension 6
Button 2	Extension 6
Button 3	Extension 6
Button 4	Extension 6
Button 5	Extension 6
Button 6	Extension 6
Button 7	Extension 6
Button 8	Extension 6
Button 9	Extension 6
Button 10	Extension 6
Button 11	Extension 6
Button 12	Extension 6

Button Mapping

	Extension 7
Ext Name	Extension 7
Ext Number	Extension 7
Phone Type	Extension 7
Button 1	Extension 7
Button 2	Extension 7
Button 3	Extension 7
Button 4	Extension 7
Button 5	Extension 7
Button 6	Extension 7
Button 7	Extension 7
Button 8	Extension 7
Button 9	Extension 7
Button 10	Extension 7
Button 11	Extension 7
Button 12	Extension 7

Button Mapping

	Extension 8
Ext Name	Extension 8
Ext Number	Extension 8
Phone Type	Extension 8
Button 1	Extension 8
Button 2	Extension 8
Button 3	Extension 8
Button 4	Extension 8
Button 5	Extension 8
Button 6	Extension 8
Button 7	Extension 8
Button 8	Extension 8
Button 9	Extension 8
Button 10	Extension 8
Button 11	Extension 8
Button 12	Extension 8

Button Mapping

	Extension 9
Ext Name	Extension 9
Ext Number	Extension 9
Phone Type	Extension 9
Button 1	Extension 9
Button 2	Extension 9
Button 3	Extension 9
Button 4	Extension 9
Button 5	Extension 9
Button 6	Extension 9
Button 7	Extension 9
Button 8	Extension 9
Button 9	Extension 9
Button 10	Extension 9
Button 11	Extension 9
Button 12	Extension 9

Button Mapping

	Extension 10
Ext Name	Extension 10
Ext Number	Extension 10
Phone Type	Extension 10
Button 1	Extension 10
Button 2	Extension 10
Button 3	Extension 10
Button 4	Extension 10
Button 5	Extension 10
Button 6	Extension 10
Button 7	Extension 10
Button 8	Extension 10
Button 9	Extension 10
Button 10	Extension 10
Button 11	Extension 10
Button 12	Extension 10

Button Mapping

	Extension 11
Ext Name	Extension 11
Ext Number	Extension 11
Phone Type	Extension 11
Button 1	Extension 11
Button 2	Extension 11
Button 3	Extension 11
Button 4	Extension 11
Button 5	Extension 11
Button 6	Extension 11
Button 7	Extension 11
Button 8	Extension 11
Button 9	Extension 11
Button 10	Extension 11
Button 11	Extension 11
Button 12	Extension 11

Button Mapping

	Extension 12
Ext Name	Extension 12
Ext Number	Extension 12
Phone Type	Extension 12
Button 1	Extension 12
Button 2	Extension 12
Button 3	Extension 12
Button 4	Extension 12
Button 5	Extension 12
Button 6	Extension 12
Button 7	Extension 12
Button 8	Extension 12
Button 9	Extension 12
Button 10	Extension 12
Button 11	Extension 12
Button 12	Extension 12

Button Mapping

	Extension 13
Ext Name	Extension 13
Ext Number	Extension 13
Phone Type	Extension 13
Button 1	Extension 13
Button 2	Extension 13
Button 3	Extension 13
Button 4	Extension 13
Button 5	Extension 13
Button 6	Extension 13
Button 7	Extension 13
Button 8	Extension 13
Button 9	Extension 13
Button 10	Extension 13
Button 11	Extension 13
Button 12	Extension 13

Button Mapping

	Extension 14
Ext Name	Extension 14
Ext Number	Extension 14
Phone Type	Extension 14
Button 1	Extension 14
Button 2	Extension 14
Button 3	Extension 14
Button 4	Extension 14
Button 5	Extension 14
Button 6	Extension 14
Button 7	Extension 14
Button 8	Extension 14
Button 9	Extension 14
Button 10	Extension 14
Button 11	Extension 14
Button 12	Extension 14

Button Mapping

	Extension 15
Ext Name	Extension 15
Ext Number	Extension 15
Phone Type	Extension 15
Button 1	Extension 15
Button 2	Extension 15
Button 3	Extension 15
Button 4	Extension 15
Button 5	Extension 15
Button 6	Extension 15
Button 7	Extension 15
Button 8	Extension 15
Button 9	Extension 15
Button 10	Extension 15
Button 11	Extension 15
Button 12	Extension 15

Button Mapping

	Extension 16
Ext Name	Extension 16
Ext Number	Extension 16
Phone Type	Extension 16
Button 1	Extension 16
Button 2	Extension 16
Button 3	Extension 16
Button 4	Extension 16
Button 5	Extension 16
Button 6	Extension 16
Button 7	Extension 16
Button 8	Extension 16
Button 9	Extension 16
Button 10	Extension 16
Button 11	Extension 16
Button 12	Extension 16

Button Mapping

	Extension 17
Ext Name	Extension 17
Ext Number	Extension 17
Phone Type	Extension 17
Button 1	Extension 17
Button 2	Extension 17
Button 3	Extension 17
Button 4	Extension 17
Button 5	Extension 17
Button 6	Extension 17
Button 7	Extension 17
Button 8	Extension 17
Button 9	Extension 17
Button 10	Extension 17
Button 11	Extension 17
Button 12	Extension 17

Button Mapping

	Extension 18
Ext Name	Extension 18
Ext Number	Extension 18
Phone Type	Extension 18
Button 1	Extension 18
Button 2	Extension 18
Button 3	Extension 18
Button 4	Extension 18
Button 5	Extension 18
Button 6	Extension 18
Button 7	Extension 18
Button 8	Extension 18
Button 9	Extension 18
Button 10	Extension 18
Button 11	Extension 18
Button 12	Extension 18

Button Mapping

	Extension 19
Ext Name	Extension 19
Ext Number	Extension 19
Phone Type	Extension 19
Button 1	Extension 19
Button 2	Extension 19
Button 3	Extension 19
Button 4	Extension 19
Button 5	Extension 19
Button 6	Extension 19
Button 7	Extension 19
Button 8	Extension 19
Button 9	Extension 19
Button 10	Extension 19
Button 11	Extension 19
Button 12	Extension 19

Button Mapping

	Extension 20
Ext Name	Extension 20
Ext Number	Extension 20
Phone Type	Extension 20
Button 1	Extension 20
Button 2	Extension 20
Button 3	Extension 20
Button 4	Extension 20
Button 5	Extension 20
Button 6	Extension 20
Button 7	Extension 20
Button 8	Extension 20
Button 9	Extension 20
Button 10	Extension 20
Button 11	Extension 20
Button 12	Extension 20

Button Mapping

	Extension 21
Ext Name	Extension 21
Ext Number	Extension 21
Phone Type	Extension 21
Button 1	Extension 21
Button 2	Extension 21
Button 3	Extension 21
Button 4	Extension 21
Button 5	Extension 21
Button 6	Extension 21
Button 7	Extension 21
Button 8	Extension 21
Button 9	Extension 21
Button 10	Extension 21
Button 11	Extension 21
Button 12	Extension 21

Button Mapping

	Extension 22
Ext Name	Extension 22
Ext Number	Extension 22
Phone Type	Extension 22
Button 1	Extension 22
Button 2	Extension 22
Button 3	Extension 22
Button 4	Extension 22
Button 5	Extension 22
Button 6	Extension 22
Button 7	Extension 22
Button 8	Extension 22
Button 9	Extension 22
Button 10	Extension 22
Button 11	Extension 22
Button 12	Extension 22

Button Mapping

	Extension 23
Ext Name	Extension 23
Ext Number	Extension 23
Phone Type	Extension 23
Button 1	Extension 23
Button 2	Extension 23
Button 3	Extension 23
Button 4	Extension 23
Button 5	Extension 23
Button 6	Extension 23
Button 7	Extension 23
Button 8	Extension 23
Button 9	Extension 23
Button 10	Extension 23
Button 11	Extension 23
Button 12	Extension 23

Button Mapping

	Extension 24
Ext Name	Extension 24
Ext Number	Extension 24
Phone Type	Extension 24
Button 1	Extension 24
Button 2	Extension 24
Button 3	Extension 24
Button 4	Extension 24
Button 5	Extension 24
Button 6	Extension 24
Button 7	Extension 24
Button 8	Extension 24
Button 9	Extension 24
Button 10	Extension 24
Button 11	Extension 24
Button 12	Extension 24

Button Mapping

	Extension 25
Ext Name	Extension 25
Ext Number	Extension 25
Phone Type	Extension 25
Button 1	Extension 25
Button 2	Extension 25
Button 3	Extension 25
Button 4	Extension 25
Button 5	Extension 25
Button 6	Extension 25
Button 7	Extension 25
Button 8	Extension 25
Button 9	Extension 25
Button 10	Extension 25
Button 11	Extension 25
Button 12	Extension 25

Button Mapping

	Extension 26
Ext Name	Extension 26
Ext Number	Extension 26
Phone Type	Extension 26
Button 1	Extension 26
Button 2	Extension 26
Button 3	Extension 26
Button 4	Extension 26
Button 5	Extension 26
Button 6	Extension 26
Button 7	Extension 26
Button 8	Extension 26
Button 9	Extension 26
Button 10	Extension 26
Button 11	Extension 26
Button 12	Extension 26

Button Mapping

	Extension 27
Ext Name	Extension 27
Ext Number	Extension 27
Phone Type	Extension 27
Button 1	Extension 27
Button 2	Extension 27
Button 3	Extension 27
Button 4	Extension 27
Button 5	Extension 27
Button 6	Extension 27
Button 7	Extension 27
Button 8	Extension 27
Button 9	Extension 27
Button 10	Extension 27
Button 11	Extension 27
Button 12	Extension 27

Button Mapping

	Extension 28
Ext Name	Extension 28
Ext Number	Extension 28
Phone Type	Extension 28
Button 1	Extension 28
Button 2	Extension 28
Button 3	Extension 28
Button 4	Extension 28
Button 5	Extension 28
Button 6	Extension 28
Button 7	Extension 28
Button 8	Extension 28
Button 9	Extension 28
Button 10	Extension 28
Button 11	Extension 28
Button 12	Extension 28

Button Mapping

	Extension 29
Ext Name	Extension 29
Ext Number	Extension 29
Phone Type	Extension 29
Button 1	Extension 29
Button 2	Extension 29
Button 3	Extension 29
Button 4	Extension 29
Button 5	Extension 29
Button 6	Extension 29
Button 7	Extension 29
Button 8	Extension 29
Button 9	Extension 29
Button 10	Extension 29
Button 11	Extension 29
Button 12	Extension 29

Button Mapping

	Extension 30
Ext Name	Extension 30
Ext Number	Extension 30
Phone Type	Extension 30
Button 1	Extension 30
Button 2	Extension 30
Button 3	Extension 30
Button 4	Extension 30
Button 5	Extension 30
Button 6	Extension 30
Button 7	Extension 30
Button 8	Extension 30
Button 9	Extension 30
Button 10	Extension 30
Button 11	Extension 30
Button 12	Extension 30

Holiday Hours

Please use the text box below to note any holidays that your company observes and needs special holiday hours for. You can also use the text box to explain and specific needs for your phone system on each holiday. **Please note that your holiday schedule will need to be updated every year as some holiday dates change** *

Day/Night Mode

Please enter the time your company opens. *

Please enter the time your company closes. *

Here is an example:

My example company is open 9am to 5pm and during business hours I would like all of my phones to ring when someone calls our main number, 9413065555. After hours, I need calls to go to Bill's voicemail. I also have a sales number 9413065556 that should ring ext 134, 135 and 136 during the day and go to Mary's voicemail when we are closed.

On the form below I would enter the following information

Here is an example:

My example company is open 9am to 5pm and during business hours I would like callers to reach our sales when they call our main number, 9413065555. After hours, I need calls to go to Mary's voicemail. When someone dials 9413065556 they should reach our support team during the day and go to Janet's voicemail when we are closed.

On the form below I would enter the following information

Here is an example:

My example company is open 9am to 5pm and during business hours I would like callers to reach our main menu when they call our main number, 9413065555. After hours, I need calls to go to Mary's voicemail. I also have a support number 9413065556 that should ring Tyler and Janet during the day and go to Janet''s voicemail when we are closed.

On the form below I would enter the following information

Incoming Call Routing- Use this area to indicate where calls need to go during business hours (Day Mode) and after business hours (Night Mode).

	DID Number	Day Destination	Night Destination
1	DID Number	Day Destination	Night Destination
2	DID Number	Day Destination	Night Destination
3	DID Number	Day Destination	Night Destination
4	DID Number	Day Destination	Night Destination
5	DID Number	Day Destination	Night Destination
6	DID Number	Day Destination	Night Destination
7	DID Number	Day Destination	Night Destination
8	DID Number	Day Destination	Night Destination
9	DID Number	Day Destination	Night Destination
10	DID Number	Day Destination	Night Destination
11	DID Number	Day Destination	Night Destination
12	DID Number	Day Destination	Night Destination
13	DID Number	Day Destination	Night Destination
14	DID Number	Day Destination	Night Destination
15	DID Number	Day Destination	Night Destination

Ring Groups

Ring groups allow you to send calls to specific people. You can program the calls to behave in a way that works best for your company.

Name- Name of the group. Example- Sales, Customer Service, Support, etc.

Number- Number of the group (You assign a specific number to the ring group, example 200).

Ring Strategy Options- Ring All, Round Robin, Least Recent, Fewest Calls, Random.

Ring Time- Time call will ring before failing over.

Failover to- Where the call will go after it times out. (voicemail, another group, extension, or menu.)

Members- Which phones are in the group. Enter the name.

For my example company, we want to create a ring group for our sales department. There are 3 people in sales, extensions 134, 135 and 136. When someone dials the sales number, 9413065556, all three extensions will ring. If no one answers after 1 minute calls will go to Mary's voicemail.

This is how I would fill out the ring group section to accomplish this:

Ring Groups- Add groups of phones

	Group 1
Name	Group 1
Number	Group 1
Ring Strategy	Group 1
Ring Time	Group 1
Failover to	Group 1

Who is in Group 1? Enter the extensions that should be included in this ring group. *

Ring Groups- Add groups of phones

	Group 2
Name	Group 2
Number	Group 2
Ring Strategy	Group 2
Ring Time	Group 2
Failover to	Group 2

Who is in Group 2? Enter the extensions that should be included in this ring group.

Ring Groups- Add groups of phones

	Group 3
Name	Group 3
Number	Group 3
Ring Strategy	Group 3
Ring Time	Group 3
Failover to	Group 3

Who is in ring group 3? Enter the extensions that should be included in this ring group.

Auto-Attendant

Name- The name of the menu. Day auto attendant, night auto attendant, information, ect.

Play Greeting #- Number of times greeting will play before it goes to failover.

Failover to- Where the call will go after the menu plays. Hangup, a voicemail, ect.

Prompt name- The name of the prompt that you will upload onto the form at the end.

Destination dial- Where the call goes when one dials the number.

Here is an example of a recording "Thanks for calling Mary's Supply Company. If you know the extension of the party you would like to reach, dial it now. For sales, press 1, for Support press 2 for Shipping press 3. For a directory, press 4. For the operator, press 0.

To fill out the form, simply put the names of the people or extensions you want to send the call to when a digit is pressed – like for Sales press 1, (maybe sales is Mary, Bill & Jill). You need to designate a person so calls will go to them when a caller presses 0. Instead of a person, a call can be sent to a group, a menu or voicemail. To appear in the directory, the first name and last name need to be in the name field of the extension.

This is how Mary's Supply Company would enter their information:

*You do not need to have a pre-recorded prompt. You will have the option to record your own prompt over the phone at a later time if you need to.

How many menus do you need? *

Menu Programming- Often used for auto-attendants

	Menu 1
Name	Menu 1
Play greeting #	Menu 1
Failover to	Menu 1
Prompt Name	Menu 1
Destination Dial 1	Menu 1
Destination Dial 2	Menu 1
Destination Dial 3	Menu 1
Destination Dial 4	Menu 1
Destination Dial 5	Menu 1
Destination Dial 6	Menu 1
Destination Dial 7	Menu 1
Destination Dial 8	Menu 1
Destination Dial 9	Menu 1
Destination Dial 0	Menu 1
Destination Dial *	Menu 1
Destination Dial #	Menu 1

Menu Programming- Often used for auto-attendants

	Menu 2
Name	Menu 2
Play greeting #	Menu 2
Failover to	Menu 2
Prompt Name	Menu 2
Destination Dial 1	Menu 2
Destination Dial 2	Menu 2
Destination Dial 3	Menu 2
Destination Dial 4	Menu 2
Destination Dial 5	Menu 2
Destination Dial 6	Menu 2
Destination Dial 7	Menu 2
Destination Dial 8	Menu 2
Destination Dial 9	Menu 2
Destination Dial 0	Menu 2
Destination Dial *	Menu 2
Destination Dial #	Menu 2

Menu Programming- Often used for auto-attendants

	Menu 3
Name	Menu 3
Play greeting #	Menu 3
Failover to	Menu 3
Prompt Name	Menu 3
Destination Dial 1	Menu 3
Destination Dial 2	Menu 3
Destination Dial 3	Menu 3
Destination Dial 4	Menu 3
Destination Dial 5	Menu 3
Destination Dial 6	Menu 3
Destination Dial 7	Menu 3
Destination Dial 8	Menu 3
Destination Dial 9	Menu 3
Destination Dial 0	Menu 3
Destination Dial *	Menu 3
Destination Dial #	Menu 3

Menu Programming- Often used for auto-attendants

	Menu 4
Name	Menu 4
Play greeting #	Menu 4
Failover to	Menu 4
Prompt Name	Menu 4
Destination Dial 1	Menu 4
Destination Dial 2	Menu 4
Destination Dial 3	Menu 4
Destination Dial 4	Menu 4
Destination Dial 5	Menu 4
Destination Dial 6	Menu 4
Destination Dial 7	Menu 4
Destination Dial 8	Menu 4
Destination Dial 9	Menu 4
Destination Dial 0	Menu 4
Destination Dial *	Menu 4
Destination Dial #	Menu 4

DID Number= The phone number of the company, either ported or new.

Destination= Where you want the call to route to in the system. Extensions, Rng Groups, Menus, etc.

Outbound Caller ID Number To Display (Location 1) 🛈

Extension Numbers 🛈

Outbound Caller ID Number To Display (Location 2) 🛈

Extension Numbers 🛈

Any other programming instructions can be entered here.

Upload Prompt 1

Upload Prompt 2

Upload Prompt 3

Upload Prompt 4

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