Student IT Reporting Form

Full Name: *

Email Address (provide college email address if you have one): *

Contact Telephone Number *

Which system does the issue relate to? *

Please specify: *

Have you tried the following steps?

1. Clear you cache

2. Try a private browsing window

3. Try a different web browser

4. Try a adifferent device

You may close this page if you manage to resolve the issue yourself. Otherwise move on to the next questions.

Have you forgotten your login credentials? *

Yes

No

You should be able to reset your own password using the following links. Please try before proceeding with the rest of this form.

Moodle: https://spurgeons.moodle.webanywhere.co.uk/login/forgot_password.php

Student Gateway: https://eu-quercus.elluciancloud.com/app/strg/f?p=PV_FP:2::::::

Microsoft (for email, OneDrive, Office apps etc.): https://shorturl.at/p92dz

Perlego: https://www.perlego.com/login (enter college email address then click continue. Password reset option is on next page)

Library Catalogue: https://spurgeonscollege.cirqahosting.com/heritage-online/scripts/hapi.dll/forgotpassword1

Panopto: Login is always via Moodle

Electronic journals/EBSCO/Atla: Login is always via Moodle

You may close this page if you manage to resolve the issue yourself. Otherwise move on to the next questions.

Does the issue relate to a specific resource (video, journal, pdf etc.)? *

Yes

No

Provide link/s to specific resources (click on green cross to add multiple links): * 🛈

+-

Describe the nature of the issue (please give as much detail as possible): *

Does the issue occur only when using a certain device? *

Yes

No

Not sure

What type of device are you using when the issue occurs? *

Please specify: *

Please state the make and model of your device: *

Does the issue only occur at a certain location? *

Yes

No

Not sure

Please specify the location: *

Do you see any error messages? *

Yes

No

Please describe the error messages: *

Provide specific page link/s where appropriate (click on green cross to add multiple links):

+-

Attach screenshot/s of the error where appropriate:

The information that you have submitted on this form will only be used for the specific stated purpose, as outlined in the Student Privacy Notice which can be found here.

Spurgeon's College is an approved partner of The University of Manchester and is a collaborative centre of the University of Wales. A member college of the Baptist Union, a member of the Evangelical Alliance and a member of the Micah Network. Registered Charity number 1096721 and a Company Limited by Guarantee number 4418151 registered in England.