Rizepoint Mobile Auditor Help

**Please make sure to check for updates everyday (via the connect button), or a logout/login in order to download updates.**

What do you need help with?

Audit Account Transfer Form

Information for the Rizepoint Mobile Auditor app.

What information do I need for logging into the app the first time?

I have forgotten my password.

I am missing an account on Rizepoint, how do I get it aligned to me?

What if I am missing an account and need to do audit before I can get it added?

I've had an account added and still do not see it.

The application is not working properly.

I am using the Rizepoint Mobile Auditor app. Where can i get information?

Click the link below.

https://fs30.formsite.com/EcolabPestNA/MobileAuditor/index.html

Audit Account Transfer Form

Click the below link to open the Audit Account Transfer form.

https://fs30.formsite.com/EcolabPestNA/nn0fv37vgo/index.html

I have forgotten my password.

Click the below link to reset.

https://pestelimination.steton.com/console/#/forgot-password

If the above fails or you cannot see the CAPTCHA checkbox - please call BAM Support at 1-855-727-9011 or click here to email BAM Support to have it reset.

BAM Support
Monday-Friday 6am-6pm Central Standard Time
ECOLAB T 855 727 9011 E BAMsupport@ecolab.com

What if I am missing an account and need to do audit before it is added?

Simply do the audit under a different account number (any account number) and then submit an Audit Account Transfer form.

I am missing an account on Rizepoint, how do I get it aligned to me?

Provide the account number to BAM Support to be aligned to you click here.

I've had an account added and still do not see it.
Close Rizepoint by double tapping your home button to show all running programs. Scroll through the list of running programs and locate the Rizepoint application, flicking upward to kill the application. Re-launch Rizepoint and click the "Connect" button, select "Update", then "Sign In" with your credentials to download the latest account alignments. Wait until the wheel stops spinning for the update process to complete. If that still does not solve your issue, try searching for different criteria (i.e. account number, address, city) or using shorter search terms. For example, searching for Walmart does not yield the account you need, but Wal will. This is due to various limitations in our system regarding spaces and other characters.

To request a login please click here to email BAM support to request a profile to be made.

What information do I need for logging into the app the first time?
1) Username: Your username is your Ecolab LAN ID (the ID you use to login to your computer)
2) Password: The password for your account is emailed to you when your account is created. If you have forgotten your password, click here and enter your email address to have it reset. If you forget your security question or have locked your account, click here to email BAMSupport to have your account reset.
3) URL: The server address for the application is: https://pestelimination.steton.com (note the 's' in https)

The application is not working properly.

At this point we recommend uninstalling the application and then reinstalling. To delete the program, tap and hold the Rizepoint icon until it starts shaking. Once it is shaking, tap the "X" in the top left corner of the icon to uninstall the application. Finally, open the Apple App Store on your device and reinstall the application.