PEST ELIMINATION
NEW HIRE ORIENTATION
CHECKLIST

BAM SUPPORT


New Hire Onboarding Guide

Password/Multi-factor Authentication (MFA) Issues – Call IT Service Desk 800-826-9573 

iPhone, iPad, and Computer Hardware Issues - Call IT Service Desk 800-826-9573 

Issues with Printer, scanner, Pest app and PestPortal – Call BAM 855-727-9011 

If you are missing any accessories, please refer to the accessory order form in the BAM app to order what you did not receive. 

New Hires should receive the following items that may arrive in multiple packages:
iPhone, Bluetooth Printer and charger, Otterbox case, Wall Charger, Vehicle Charger, Lightning Cable, External Battery Pack, Micro USB Cable, Hip Pouch/Holster 

Concur Company Code – 8X6DQN 

Mentor SSO Company Code - 11612

Workday Tenant - Ecolab

Pest Portal Access will not be available on Day 1.  It typically takes up to a week for access to be created for new hires.  Use Workday to access training modules. 

Business Application and Mobility Support

We are your primary support team for Pest technical related issues.

How to Contact Us:

bamsupport@ecolab.com
proscan@ecolab.com   (Proscan related inquires and data issues)

Call us: 1-855-727-9011
Hours of Operation: M-F 6am-6pm CST

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Tier 1 IT Helpdesk
Available 24-7 365

1-800-826-9573

BAM SUPPORT

Who do we support?

  • Field Operations and Sales Associates
  • Service Specialists
  • Field Operations Managers
  • Market Managers
  • SDM

    What do we support?

  • Applications: Pest Service, Pest Portal, Rizepoint, and the BAM App
    Hardware: Printers, Scanners, and Accesories for iPhones.
  • If you have any questions or issues outside of these items, we can help get you in contact with the appropriate support team
 

BAM SUPPORT

This setup guide is designed to ensure your work phone is setup with all the applications you need to successfully complete your training.
Employee Employee Self Service - Mobile Device: Setting up your new iPhone (service-now.com)
If you are in need of further assistance please call the IT help desk 1-800-826-9573 so they can get you over to the mobile services team.
 

INSTALLED APPLICATIONS

  Comp Portal IconBAM iconAuthenticator
Company Portal     BAMApp        Authenticator         Pest Link
                                BAM iconSC Provider
Pest ServiceConcur SC GPS Pest Portal
WorkdaySPP Wizard
WorkdaySPP Wizard Lease Plan Workday WC
Earnings EstimatorNCSMentor AppIntelex
Earnings EstimatorNCSMentorIntelex

iCLOUD / iTUNES ACCOUNT

Attention Managers: Do not setup the new hires devices for them. The new hire must setup their own device and store their own created passwords.
 
First you will need to sign into an existing Apple ID or create an Apple ID so applications and updates can successfully install on your device.
We recommend that you create a new personal email to use for your Apple ID / iTunes account such as an iCloud or Google email. DO NOT USE YOUR ECOLAB EMAIL ADDRESS.
Enter the personal email address or other existing Apple ID if applicable
Otherwise select “Don’t have an Apple ID" and create one with a personal email address.
When signed in it should look like the below:
Make sure you are signed into the iTunes / App Store.

CHANGE YOUR PASSCODE

Please change your passcode from the
default 1037 code.
 
 
 
Enter your New Passcode here:
You will do this Two (2) Times.

 

DELETING APPLICATIONS

Press and hold down the app you wish to delete and the app menu appears.

Click "Remove App" and a pop-up will appear
to confirm deleting the app.  Select "Delete App"

ONE EXCEPTION:  DO NOT DELETE
the PestService app.

Why?  It contains your worked service data.
If your phone is NOT commuicating with Ecolab
there a chance you could lose your finished
services.  This can cause pay issues.

If you have issues with the PS app
please contact BAM Support first.
1-855-727-9011

MOVING AND ORGANIZING APPLICATIONS

Press and hold down on the app you wish to move
until the menu appears.  Select Edit Home Screen.
The icons wiggle.

It can now be dragged around OR
dragged on top of other icons to
form a folder.

QUICK APP OVERVIEWS

Company Portal app: Pest App Store.  Download all works apps from this app.
Authenticator App: Mutli-Factor Authentication app for signing into apps/websites when required by Ecolab.
Earnings Calculator: Estimate
your RPH (revenue per hour).
NCS app: Non-Contract
Solutions app.
SC GPS: Workorder Check-in
and out of required locations.
Workday app: Time clock
and personal information.

APP OVERVIEWS

BAM APP
 
 
Get app help, password
info for apps, phone numbers and
general troubleshooting.

 

BAM APP:
Accessory Order
 
 
Order Accessories:
Fill out form and submit
 
 

Use the App
to order:

Screen protectors
Battery bricks
Car chargers
Wall Chargers
Hip pouches
USB cables
Lightning cables

Email BAM Support:

Otterbox Cases
bamsupport@ecolab.com

 

- - ATTENTION - -

Any iPhone or iPad accessories that
are purchased without using the
BAM app will NOT be re-imbursed.
 
 

BAM APP:
Quick Contact List
 
 

Quick reference for all needed
internal phone numbers.

 
 
 
 
 

PEST PORTAL APP
 
 
- Look up service location
history / invoices
 
- eLogbook information.
 
- Seach for all needed pest
documentation and guides.
 


PEST LINK APP
 
 
Career.
Development.
Chat.
 

Pest Link Chat is a great
way to connect with the field. 

Get tips, information and
quick questions answered.

 
 


VOICEMAIL: SETUP ECOLAB MESSAGE

 
This is a required section.

 
Open up the Phone icon and tap Voicemail
(bottom right corner)
 
 
Then tap: Greeting
(upper left corner: above)
 
Then: Custom
(below)
 
 
Record this message:
(below)
 

Hello, This is (your name)
with Ecolab Pest Elimination.

I am not available to answer
your call at this time
(as I may be driving or servicing a customer).

Please leave your name, number
and message and I will return your call
as soon as possible.

If this is in regards to a service request
or you have an immediate need,
please contact Ecolab Customer Service
at 1-800-325-1671.
  
Thank you for calling.

 
 

Voicemail Troubleshooting

Issue 1:  Its requesting a PIN on launch
Issue 2:  Voicemail box - still not set up.
Issue 3:  Cannot save voicemail: error message: see below screen.

Answer 1:  Requesting a PIN  - you can create a
7 (seven) digit pin.

Answer 2:  Attempt to resave message up to
two times. If this fails – call the IT help desk 1-800-826-9573

Answer 3: – Call the IT help desk 1-800-826-9573

iPHONE DATA USAGE TIPS

1. Use Wi-Fi as much as possible.

 a) If the iPhone is connected to Wi-Fi, it defaults to this connection for data.

2. Pick and choose which apps use cellular data.

a) There are two areas to change this: Settings – scroll to app on bottom and/or Cellular – Cellular Data.

 

Continued…

iPHONE DATA USAGE TIPS

 
 
App Selected in Settings.
(below)
 
 
 
App Selected in Cellular
(below)
 
 
Check the settings above to prevent large overages in data.
Streaming music and video apps are allowed.

However, be mindful as pooled data is averaged
at 6-10 GB per device a month.

CHANGING GLOBAL PASSWORD

Open Safari and go to:
 www.office.com - sign in.

 
Default screen below
 
 
Select:  Security and Privacy
 
 
Change password below.
 
Note: Password changes take
approximately 15 minutes
to get through all systems.

CONTACT BAM SUPPORT


Business Application and Mobility
BAM Support

bamsupport@ecolab.com

proscan@ecolab.com   (Proscan related inquires and data issues)

1-855-727-9011

M-F 6am-6pm CST

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Tier 1 IT Helpdesk
(Password resets, Hardware issues with iPhone, iPad, computer: laptop, desktop support)

24-7  365

1-800-826-9573


THANK YOU FOR YOUR TIME.
BAM SUPPORT