This is an ongoing issue that the Pest service team is working to resolve. Please DO NOT delete the app - this will not resolve the issue; it will only delete your stored data, which includes any services that are pending upload. PSA will only sync its data when the App is open and in the foreground on your screen. Therefore, it is good practice to keep the App on-screen after you finish a service visit.
You can verify that PSA has uploaded your service data as follows:
Open the Settings screen.
In between the “Troubleshooting” and "About Pest Service" tabs, if you do not see “All data uploaded”, follow these steps to sync any services pending upload:
- Make sure that you have a strong data connection (cell data or Wi-Fi)
- Force Close the Pest Service App
- On an iPhone with Face ID: Swipe up from the bottom edge and pause in the center of the screen. Then then swipe up on the app labeled Pest Service to Force Close it.
- On an iPhone with a Home Button: Double-click the Home Button, then then swipe up on the app labeled Pest Service to Force Close it.
- Re-Open PSA and leave the Settings screen open for a few minutes to allow pending data to upload
If PSA still fails to upload your data, try these additional steps:
- In the Settings screen, tap Logout
- Log in to PSA again
- If after authenticating (selecting your email and typing in your password) it gets stuck in a loading screen and doesn’t allow you to select your route number. Then complete a Network Reset: Open device Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Then when the phone is back on, connect to a strong Wi-Fi network if possible.
- After the phone turns back Log in to PSA again
- Return to the Settings page again and wait for the upload to complete. Please note if there is stuck data it will also likely create duplicate services that you have already completed. To remove these you will have to wait about 30 minutes for the services to complete uploading then do another logout/login and the duplicates will remove themselves as the system will now recognize that they have uploaded.
If you have data that will not upload – in Settings select Troubleshooting > Send Diagnostic Data. Then call or email BAM Support to log an incident.
Do not delete the Pest Service App as any data pending upload will be lost.
If Pest Service is not syncing in a poor signal area and you later return to a strong signal area (or even Wi-Fi) the App will not sync again until you trigger an event that will force it to start syncing. Any one of restarting the App, logging out/back in or rebooting your iPhone should trigger that event.