PestService Help



What do you need help with?

What information do I need to login for the first time?
You will need to use your global credentials for this. Example: John A Smith - smithja. If you need to have your password reset please call 1-800-826-9573.
 
 
If you're getting an error message on the SVSP screen that says "Please enter valid SVSPID": please call BAM Support for assistance at 855-727-9011 between 6 AM and 6 PM central time Monday through Friday.
 
I can't print from PestService.
 
IPC Printer (DPP-450):
IPC Printer
 
 IPC printer ESC/POS Ready 
  1. Go to Settings / Bluetooth - Verify the switch at the top is on.
  2. Under DEVICES tap on DPP-450.
  3. Once it's paired, the printer will be listed as Connected. If you get a Bluetooth pairing error: Connection unsuccessful - Reset bluetooth by turning it off and back on on the iPhone, then connect to the printer again.
  4. Re-open the PestService app. Tap on Schedule / Daily / Print Route Report. Tap Print to test.
  5. If the print option is grayed out and no printer is listed on the bottom, tap on Select, tap on the printer to select it (you'll see a check box next to it), and tap Done, then tap Print again to test.
  6. If it is still not printing, remove the printer battery and hold the power button for 10 seconds, then repeat the above steps.
  7. If still missing call BAM Support 855-727-9011
I have work orders that are still showing after completing the service.
Work orders marked 'Done' will be held on the device until an active internet connection is available.  If you are able to upload some work orders, but have a completed one that will not upload, please call BAM Support at 855-727-9011 for further assistance.
 
If you see an error that says "Login Required" on the message center, you'll need to tap on that and enter your user name and password to reconnect to the server.
 
I am missing work orders that I am expecting to see on my app.
Work orders such as invoices and CSRs can be transferred to your route from another one by your DM/ADM or by Contract Administration. Once transferred, it takes overnight processing before they will show up on your device. If the work orders have not shown up the next day, please call BAM Support at 855-727-9011 for further assistance.
 
If you need to get something transferred, you can call your DM/ADM or Contract Administration at 651-293-1471 or email at contract.administration@ecolab.com.
 
I have duplicate work orders or worked invoices have reappeared on the app.
We have a nightly backend process that automatically removes these.  If you experiencing this problem for more than 48 hours, please call BAM Support at 855-727-9011 for further assistance.
 
As a field trainer, how do I request market coverage?
 
You can submit the request directly to BAMSupport - we will just need to know which market you will need coverage for.

Phone: 855 727 9011

Email: bamsupport@ecolab.com

How to reinstall Pest Service 2.0
 
Go to Comp Portal > Devices > Select your iPhone (it will say this is the device you are currently using) > Tap on the "Check Status" in Blue. A loading bar will appear and will then dissappear when complete (it doesnt always load all the way accross) after the loading bar dissappears you can close out of the Comp Portal and the Pest Service 2.0 app will automatically redownload. 
 
Step by step with pictures below
 
Go to Comp Portal (if you cannot find this app, it can be redownloaded from the App Store. Search for Intune Comp Portal)
 
 
 
Select the Devices Tab as shown below
 
Select your iPhone (it will say this is the device you are currently using, also if you only have 1 device it will often automactically select the device so skip to the next step) 
 
 
Tap on the "Check Status" in Blue.
 
 
A loading bar will appear and will then dissappear after it completes confirming your device settings (it doesnt always load all the way accross) after the loading bar dissappears you can close out of the Comp Portal and the Pest Service 2.0 app will automatically redownload it self (download speed depends entirely on the strength of your network connection).
 
Pest Service 2.0 - Missing ESRs or Services in app
 
If you were assigned an ESR or Service and you cannot see it in your app the best thing you can do on your own is perform a data refresh. 
 
First make sure you have a strong network or WIFI signal. Then to perform a data refresh you will need to force close the app. 
 
  1. To Force Close the Pest Service App
    1. On an iPhone with Face ID (touch screen only device without a button on the front): Swipe up from the bottom of the screen and pause in the center of the screen. The apps will minimize them selves. Then swipe up on the app labeled Pest Service to Force Close it.
    2. On an iPhone with a Home Button: Double-click the Home Button, then then swipe up on the app labeled Pest Service to Force Close it.
  2. Tap on the Pest Service app to reopen it. (This may require you to authenticate and sign into your route again.)
  3. Leave the app open for a minute to complete any downloads. (May take longer depending on signal strength and/or amount of data needing to download.)
 
If any ESRs or Services are still missing please reach out to BAM Support 855-727-9011 for further assistance.
Pest Service 2.0 - Previously completed services showing in app (Duplicates)
 
If you had previously logged out and logged back into your route from within the Pest app it automatically creates Duplicates of any services that were pending.
 
To remove these you will have to wait about 30 minutes for the services to complete uploading then do another logout/login and the duplicates will remove themselves as the system will then recognize that they have uploaded.
 
If however you deleted the app, then you deleted any pending services that had not uploaded and they will likely need to be reran. We recommend that you reach out to BAM support to verify if these services have properlly uploaded or not.
 

Phone: 855 727 9011

Email: bamsupport@ecolab.com

Pest Service 2.0 - How to login into the Pest Service 2.0 App for the first time
 
 
First tap on the Green bug icon > (Note: It will require Authentication for the first time > Click unlock > Select your email > (If prompted to type password - enter your global password)) > Select your Route number (If route number doesnt appear contact BAM support at number/email at bottom to verify if your route number is setup correctly) 

Phone: 855 727 9011

Email: bamsupport@ecolab.com

Pest Service 2.0 - Unable to print service 
 
If the Print Button within the app is greyed out or you are not able to select it to print a service the printer has most likely disconnected itself from the app. You will need to reset the bluetooth and network on your iPhone before the printer will reconnect and allow you print again.
 

1. Close out of the Pest Service app

2. Go to the Settings app on the iPhone

3. Tap Bluetooth

4. Forget the printer (DPP-450)

5. Go back to Settings

6. Go to General

7. Tap on "Transfer or Reset iPhone"

8. Tap on "Reset" 

9. Tap on "Reset Network Settings"

10. After phone resets - Go back to Settings

11. Go to Bluetooth

12. Connect to Printer (DPP-450)

13. Go back into Pest Service 2.0 app and try to print again

 

If you are still unable to print contact BAM Support using the below information.
 

Phone: 855 727 9011

Email: bamsupport@ecolab.com

Pest Service 2.0 - Handheld scanner not connecting
 
If the scanner has disconnected and you are unable to scan the barcodes. The best way to get it to reconnect to the app/phone is to perform a network reset.
 

1. Close out of the Pest Service 2.0 app

2. Go to the Settings app on the iPhone

3. Go to General

4. Tap on "Transfer or Reset iPhone"

5. Tap on "Reset" 

6. Tap on "Reset Network Settings"

7. After phone resets - Go back to Settings

8. Tap on Bluetooth

9. Connect scanner

10. Go back into Pest Service 2.0 app 

11. Go to settings in Pest Service app

12. Go to my scanner (as long as the scanner is listed here, then you will be able to scan)

 

If however you are still unable to scan please contact BAM Support using the below information.
 

Phone: 855 727 9011

Email: bamsupport@ecolab.com

 

This is an ongoing issue that the Pest service team is working to resolve. Please DO NOT delete the app - this will not resolve the issue; it will only delete your stored data, which includes any services that are pending upload. PSA will only sync its data when the App is open and in the foreground on your screen. Therefore, it is good practice to keep the App on-screen after you finish a service visit.

 

You can verify that PSA has uploaded your service data as follows:

 

Open the Settings screen.

In between the “Troubleshooting” and "About Pest Service" tabs, if you do not see “All data uploaded”, follow these steps to sync any services pending upload:

 

 

  1. Make sure that you have a strong data connection (cell data or Wi-Fi)
  2. Force Close the Pest Service App
    1. On an iPhone with Face ID: Swipe up from the bottom edge and pause in the center of the screen. Then then swipe up on the app labeled Pest Service  to Force Close it.
    2. On an iPhone with a Home Button: Double-click the Home Button, then then swipe up on the app labeled Pest Service  to Force Close it.
  3. Re-Open PSA and leave the Settings screen open for a few minutes to allow pending data to upload

 

If PSA still fails to upload your data, try these additional steps:

 

  1. In the Settings screen, tap Logout
  2. Log in to PSA again
  3. If after authenticating (selecting your email and typing in your password) it gets stuck in a loading screen and doesn’t allow you to select your route number. Then complete a Network Reset:  Open device Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Then when the phone is back on, connect to a strong Wi-Fi network if possible.
  4. After the phone turns back Log in to PSA again
  5. Return to the Settings page again and wait for the upload to complete. Please note if there is stuck data it will also likely create duplicate services that you have already completed. To remove these you will have to wait about 30 minutes for the services to complete uploading then do another logout/login and the duplicates will remove themselves as the system will now recognize that they have uploaded.

 

If you have data that will not upload – in Settings select Troubleshooting > Send Diagnostic Data. Then call or email BAM Support to log an incident.

 

Do not delete the Pest Service App as any data pending upload will be lost.

 

If Pest Service is not syncing in a poor signal area and you later return to a strong signal area (or even Wi-Fi) the App will not sync again until you trigger an event that will force it to start syncing. Any one of restarting the App, logging out/back in or rebooting your iPhone should trigger that event.

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